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Project Director, Infra

Date: 10-Sep-2022

Location: Singapore, Singapore

Company: Singtel Group

We have a great opportunity for a talented and self-motivated Project Director to join our EDMS team. At NCS, we seek to nurture talents in creating and developing innovative solutions. If you are passionate about new technologies and new ideas, NCS could be a place for you!


Primary Purpose
You will manage service portfolio across Enterprise Data Managed Services (EDMS) in the ITSS portfolio. It is a horizontal role which supports the business and cloud portfolio delivery for the identified areas of focused competences. This includes day-to-day operation and delivery matters, and the P&L delivery owner for Technology Solutions and Day-1 client engagement on delivery matters for those defined competence and account segment(s) assigned.


(1)    Project Services Delivery
•    Incorporates the end to end deliverables of the Service Contract to your assigned clients
•    Client engagement with customers, managing external and internal stakeholders’ expectations and deliverables outcome.
•    Growth of the account and looking into delivering excellent Customer Engagement experience.
•    Adopt industry best practices and ensure that the right tools, techniques, methodologies and systems to deliver the services that meet international standards.
•    Perform sales engagement, participate in account growth planning and vendor management with go-to-market teams to facilitate attainment of strong order book through project signings. This include representing EDMS in proposal reviews such as influencing quality assurance of proposals submitted. 


(2)    Day1 Execution
•    Lead both the Service and Technical delivery team in day-to-day TS executional matters, and ensure services are delivered with pride, and sustainable model. The delivery includes leading teams on delivery excellence and driving towards completion of projects against planned milestones and timeline;
•    Service recovery and improvement if there are gaps and escalations; and enhancing the service values to the customer.
•    Engage and manage 3rd party partners, to align their delivery competency and capabilities with client’s service contract to our customers. You are also expected to make tactical plans on a year on year for core each identified technologies appropriate for account/sectors, to ensure year on
year performance excellence and relevance to market situation. A portfolio to assigned accounts, subjective to the size and scale of the service contract.
•    Expected to make strategic and tactical plans in alignment of delivery across multiple service portfolios and support EDMS and NCS strategic business plans.


(3)    Financial Management
•    Manage the financials for the service projects under your purview. This includes the Business Case of the service contracts on cost of delivery, recovery of cost in respective service centre.
•    Manage a healthy profit and loss across each service contract, per provided based on won contracts/improve and optimize more if possible as part of the discharge of the responsibilities. This includes but is not limited to annual AOP budgeting, financial planning for each service contract or delivery centres, financial for team training plans, and annual team bonding and EDMS level of activities.


(4)    People and Growth
•    Coach and mentor the delivery teams, either under direct or indirect management (e.g. 3rd party partners or contractors). This include thought leadership, and people management skills for various team under his service portfolios.
•    Coach the Team members to develop Individual Development Plan and proper career path planning. Provide leadership and direction to project teams and oversee the development of competencies and career progression of team members.


The ideal profile should have / be:
•    Degree in any discipline preferably related to Information Technology Infrastructure 
•    Min 15 years in the ICT industry with proven delivery experience in a sizable contract or organization 
•    Deep experience in IT services contract and complex implementation projects in both legacy and cloud managed service environment
•    Experience in coaching and recovering trouble projects
•    Good understanding of both business and delivery risks, especially in client work and delivery
•    Strong collaboration and teaming experience, and ability to work with both senior leadership as well as operational and working level executives.
•    Excellent relationship and stakeholder management skills - capable of dealing with people across all levels of a large, complex, fast moving organisation with constant transformation to stay market relevant.
•    Able to develop high-quality presentations by synthesizing key information, financial data, market data and other relevant information


Apply today to be part of the winning team that does great work!