Project Executive, OneCare Support

Responsibilities:

• Act as a point of contact for all Project related enquiries and issues.
• Highlight if there is any ‘out of scope’ variations to services and bring up for discussion on how these are to be handled.
• Able to have effective communication with internal stakeholders and clients as part of delivering the contract requirements.
• Coordinate delivery of hardware and software with vendor & customer
• Able to organize all project information in a structured manner and able to meticulously track the progress of each project until completion.
• Utilize internal portals and applications (eg. SAP) to manage end to end project lifecycle.
• Prepare and submit project documentations for internal processes and client signatories.
• Able to carry out administrative duties such as raising of purchases, goods receipt, drafting delivery orders, maintenance agreements and billing to client timely etc.
• Able to obtain client sign offs/approvals where necessary. Applicable to NCS internal stakeholders as well.
• Ensure all project budgets are healthy and close off projects in a timely manner.
• Understand how project budget is costed and ensure purchases are within project budget.
• Able to forecast revenue and costs for each project (guidance to be provided)
• Handle contractual obligations to clients and able to escalate to management team for guidance when issues arise.
• Provide feedback for project exception report and ensure all project required documentation are consolidated for each project.
• Complete all NCS mandatory trainings as well as declarations where applicable.
• Able to track and report progress of projects, including completion of preventive maintenance tasks, back to back warranties.
• Able to identify any gaps in cost sheets and lapses in warranty/maintenance periods (guidance to be provided).
• Expected to handle multiple project codes at any time.
• Perform all ad-hoc tasks as provided by team lead.

Requirements:

• At least 1-3 years of working experience in administration or junior project management
• Strong skills in data organization, data entry, ability to track and follow up outstanding tasks
• Preferred if candidate has working experience in IT service integrator environment
• Meticulous in work with keen eye for details