Service Delivery Manager

Date: 26 Feb 2024

Location: Singapore, Singapore

Company: Singtel Group

Are you looking for value adding and impactful work?  
Do you want to make a difference with your expertise?  

With us, you’ll be able to make it happen.   

 

NCS is the leading technology services firm, operating across Asia Pacific in over 20 countries, providing services and solutions in consulting, digital services, technology, and more.  

We believe in utilizing the power of technology to make extraordinary things happen and to create lasting impact and value for our people, communities, and partners. Our diverse 12,000-strong workforce has delivered a wealth of large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region. 


What we do:
We drive our passion for harnessing technology. 
We advance communities and transform industries. 

 

We are looking for a Maintanence Manager / Service Delivery Manager responsible for the managing and implementing of engineering projects with quality, within scope and to ensure deliverables are on time and conform to processes and standards meeting customer’s requirements.  The incumbent is also responsible for projects resource scheduling, tracking, risk management and quality assurance.

 

Responsibilities:

Collaborate with Client's technical team and End Users to provide oversight on operations and maintenance activities including but not limited to Incident and Problem Management, Change Management, Obsolescence and Vulnerabilities Management, Risk Management, Governance and Compliance Management, Quality Management and Service Improvement
Manage O&M team in conducting fault analysis, problem resolution, change management, preventive maintenance, obsolescence and vulnerabilities tracking, etc.
Assist users with first level investigation where necessary and ensure respective teams are triggered to address incidents in a timely manner.
Review monthly O&M reports and provide summary reports on the system health, fault records, service reports, change request status, vulnerabilities updates, EOL status, over-and-above items, etc.

 

The ideal profile should have / be:

At least five (5) years of experience in managing government IT projects.
Experience on maintenance of cloud or virtually hosted projects.
Have knowledge on IM8 and government security standards.
Knowledge on maintenance best practices, standards such as ITIL is required.
Possess good verbal and written communication skills in English.
Responsive to the queries and requirements of the Authority.
Customer-oriented and possess experience in dealing with IT requirements from the business perspective.
Effective communication, interpersonal and analytical skills.
Resource management and forecasting.
Progress updates to stakeholders and subcontractor management.
Work with the team to meet deadlines.
Review documentation and guide the O&M team to improve productivity and efficiency.