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Ref: 115554 - Senior Infrastructure Manager (Environment Management)

Date: 18-Dec-2020

Location: Singapore, Singapore

Company: Singtel


Singtel, Asia’s leading communications technology group, provides an extensive range of telecommunications and digital services to millions of consumers and businesses across Asia, Australia, Africa and the USA. With over 140 years of innovation behind us, we continue to push boundaries in our networks and services, to enrich lives and transform businesses.


Our core values – Customer Focus, Challenger Spirit, Teamwork, Integrity, and Personal Excellence – shape the way we work. We are passionate about making a difference and have an open and inclusive culture where everyone is empowered to do their best. Our diverse business means you will enjoy unique opportunities and rewarding experiences to learn and grow your career in a dynamic industry.


Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020




This role is for the Corporate Systems & Services department of Singtel. We are the business partners within the organisation to support Corporate Functions in delivery projects, build and run applications as well as providing maintenance and support. We aim to drive our digital ecosystem by strengthening our corporate systems architecture across different areas such as Intranet System, HR System, ERP System, RPA, Machine Learning & Artificial Intelligence.


Why work for Singtel Corporate System & Services?

  • Strong alignment with business and KPIs centered around business
  • Open office space with teams co-located
  • Many new things to learn and we follow latest best practices in the industry
  • Attention to technical and functional excellence
  • Culture of learning, coaching and mentoring
  • Career growth path as engineer, analyst, architect
  • Dynamic organization where change is the only constant
  • Innovation is part of the yearly KPIs


Key Responsibilities:

  • Build and implement a strategy to adopt industry best practices with test environments;
  • Deliver and maintain a governance Plan for test environment and test data usage;
  • Assess environment requirements by: No of environments, size, date required, automation capability, ability to reset to a known state;
  • Influence capital plan to fill gaps in Test Environments gaps;
  • Document current processes, business requirements and deploy improvements;
  • Develop and deploy metrics to measure quality of service and adherence to SLAs
  • Maintain skills to provide appropriate support for third and fourth level support, skilled and available to provide operational support and perform remedial activities and to provide stable test environments
  • Promote and champion the introduction of innovative approaches, methods and technologies within Test Environments
  • Continual improvement by reviewing testing metrics and outcomes and incorporate feedback provided in testing procedures
  • Develop and grow a high performance culture
  • Honest regular feedback and development plans with the team
  • Performance of team
  • Reduction in test environment related defects provisioned by the Test Data and Environments team
  • Reduction in test data related defects provisioned by the Test Data and Environments team


The ideal candidate should possess:

  • An IT or related tertiary qualification and 15+ years Test Environments Management experience, preferably in Telecommunications
  • Has strong IT Experience and 10+ years’ experience in setting up and scaling Test Environment Management Services (TEMS) across the firm as a horizontal.
  • Understands complex Environment set up and  architecture (Linux, Unix based systems and different infrastructure tools used to deliver the services)
  • Application of Testing Techniques across multiple delivery methodologies (for example waterfall, vs. agile, vs. RAD)
  • Experience in managing complex organization of internal and external resources to deliver software
  • Expertise in all elements of the Test Life Cycle i.e. planning, specification, execution, recording, completion and defect management
  • Demonstrated technical competency test data and test environment management
  • Consultative nature when dealing with peers
  • Excellent risk analysis skills
  • Have good knowledge on the data compliance like PCI, etc.
  • Major contract negotiations skills with vendors
  • Test Infrastructure Expertise
  • Strong organizational, writing, and interpersonal communications.
  • Capable of explaining to non-technical managers the implications of various technology-related initiatives/options. 
  • Experience working in a matrix environment with input from multiple avenues, would be highly desirable.
  • Excellent attention to detail and experience reporting to management and delivery teams
  • Must have strong time management skills and be comfortable taking additional responsibilities
  • Take responsibility for own development path and identification of skills required to develop within their role
  • Inspirational leadership qualities that drive change and a culture of continuous improvement
  • Strong analytical skills



We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative.