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Director, IT Quality Management

Date: 19-Nov-2020

Location: Singapore, Singapore

Company: Singtel

As a Director of IT Quality Management, you will provide oversee, consult and manage the Quality Management System, Service Management Policy, Solution Delivery Methodology, Minor Enhancement Methodology, OCM Methodology; Process Governance and Reporting Framework across both Singtel Group IT.


You will create and execute the IT Governance strategy and standards and be accountable for planning, leading and executing multiple key projects or programs all in order to enable governance and quality assurance. The successful candidate should possess prior experience building up a Quality Management System for a large matrix organization. 




  • Act as a Group IT lead in terms of Quality Management
  • Provide insight and experience into the development and implementation of IT Quality Management Systems
  • Evaluate project data, identify projects requiring intervention, escalate in a timely fashion to higher authority and/or implement corrective actions
  • Coach project and domain managers on department processes, templates, tools, standards
  • Understand and drive adoption of Solution Delivery Methodologies, Quality Management, Project Management and Testing methodologies
  • Create, implement and drive improvements
  • Provide advisory on best practices and governance
  • Provide training and support to enable Teams to adopt all existing and new methodologies within Group IT for improved quality
  • Collaborate with relevant parties to ensure Quality Assurance and perform Quality Control for selected projects
  • Managing vendors, negotiations with suppliers and managing the procurement process
  • Oversee internal audit of quality management and compliance of standards approved by top management
  • Measure the effectiveness of existing Project Management, Quality Management and Service Management methodologies framework, and news methodologies or frameworks introduced
  • Perform gap analysis to identify areas of improvement for our existing Project Delivery, Service Management and Quality Management methodologies
  • Continue to improve existing our Project Delivery, Service Management and Quality Management methodologies to achieve operational excellence using Lean Six Sigma and other tools
  • Coach project teams on quality assurance & control matter; Project Delivery, Service Management and Quality Management methodologies
  • Builds relationships with internal & external stakeholders and resolves any issues associated with the consulting and/or project delivery activity



The ideal candidate should possess


  • Degree in Information Systems or equivalent with at least 5 years of experience in governance, quality assurance or audit function
  • 10 years of experience in Quality Management Systems 
  • Experience with Service Management or delivering Project Management Office functions and services from telecommunications environment or online/internet provider
  • Proficiency with Agile and Software delivery methodologies and execution
  • PMP, PgMP or PRINCE2 Certified
  • Lean Six Sigma
  • Experience working in outsourced and offshore projects
  • Experience with business process engineering and creation/maintenance of standardised document templates
  • Experience with Project Collaboration and Project Management solutions including MS Project, Clarity PPM, MS Project Server or similar platforms/solutions