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Ref: 121194 - Senior Architect, Project & Change Request (1-Year Direct Contract)

Date: 09-Nov-2020

Location: Singapore, Singapore

Company: Singtel

Realise your full potential with Asia's leading communications group. While we take pride in our 140-year heritage, our philosophy is to always look forward and evolve. Today, we are a leader in cutting-edge ICT innovation and digital advances, powered by a vast network of offices in countries and territories across Asia Pacific, the Middle East, Europe and the USA. Come be a part of our dynamic organisation as we create the infocomms landscape of the future.



The Singtel Group is Asia's leading communications group providing a diverse range of services including fixed, mobile, data, internet, TV, infocomms technology (ICT) and digital solutions. The successful applicant will be joining Group IT as a Senior Architect, Project & Change Request based in Singapore. 


Key Responsibilities:

  • Provide a robust and scalable end to end solution design on key Projects and Critical CRs that are integral to meet Business needs and growth 
  • Ensure the overall GIT architecture and design strategy is complied with for the assigned systems portfolio ensuring both efficiency and effectiveness of proposed solutions
  • Review high level business requirements and evaluating business process architecture via partnering with relevant Business Units
  • Understands business functions and transform requirements into architecture and blueprint for the solution being created. Need to propose new innovative solutions, updates to existing solutions, negotiate alternative options, build technical and release roadmaps.
  • Interface with business users to identify and recommend new technology opportunities that will have an impact on BSS systems. Interfaces with vendors to keep abreast of new technologies, pricing and customer applicability. Participates in vendor evaluations
  • Work with all levels of Business units in understanding business problems and initiatives in preparation of AOP, Regional BSS Domain Architectural Strategy with proper risk management
  • Perform consultancy and advise of solution options for Business problems
  • Demonstrate strong presentation skills to C-level, senior management and Business units on Solution and Architecture concerns
  • Work closely with different technical groups and SME’s & project architects to fulfil e2e solution objective
  • Conduct Quality Audit and Review Solution to achieve optimum solution for Group IT, overall quality, and delivery time lines perspective.
  • Ability to influence others and drive decisions in a highly dynamic and customer focused environment.
  • Provide timely and detailed Domain knowledge for use by Architects and Solution Designers in support of development of the overall IT Strategy and other architectural artefacts
  • Ensure that all solution documents are upload and our Intellectual Property (IP) are maintained in Singtel Group Architecture repository
  • Coaching and mentoring of team for their development and career progression


The ideal candidate should have: 

  • Bachelor or higher degree in Telecommunications, Computer Science or IT with 10+ years of technical experience in Telecommunications.
  • 7-10 years of Telco architecture and design management experience, with specific experience and expertise in corporate and core services.
  • Must have a strong commercial background understanding the cost components involved application support and development
  • Excellent communication skills
  • Commercial awareness and the knowledge of factors affecting business and technology in a rapidly evolving market
  • Strong interpersonal skills with a positive outlook and a flexible approach when confronting different challenges
  • Quality oriented with a commitment to continuous improvement
  • Demonstrable background in the design, architecture tracking of architecture key performance indicators / principles
  • Superior presentation skills and an ability to convey ideas at all levels to both technical and non-technical audiences
  • Telco Knowledge knowing at least 3 of the following domains: Sales, Customer and Self Help Portals, CRM, Fulfilment, Billing
  • Product Catalogue Management
  • Good understanding of relationship between Enterprise and Domain level architecture knowing what is needed at domain functionality to support Enterprise Business need
  • Influencing, persuasion, negotiation and conflict resolution
  • Collaborative style with ability to organize and facilitate cross functional teams
  • Creativity, open-mind and passion for identifying process improvement opportunities.
  • Strong ability to collaborate with Business / Vendors as well as BSS team members


If this description is exciting and you feel that you have the necessary skills and experience to make a difference, then please follow the link to apply. For more information on this and other opportunities please refer to our careers portal under


Let’s shape a better world through technology. Join us to lead the change.

Note to Recruitment Agencies

In sourcing for candidates for particular roles, the Singtel Group works only with a panel of selected recruitment agencies expressly engaged under written agreements. Even then, these agencies are only activated from time to time for specific recruitment exercises for particular roles under instructions expressly issued by a member of the Singtel Talent Acquisition team.

Except under such circumstances, no agency shall source or attempt to source any candidates for the Singtel Group. The Singtel Group will not pay nor be obliged or liable to pay any recruitment fees of any kind whatsoever to any agency where candidate CVs are submitted to the Singtel Group by such agency on an unsolicited or speculative basis.

The Singtel Group reserves all rights to directly contact any candidate to which such CVs relate without any obligation or liability whatsoever to the agency concerned (including without limitation any obligation or liability to pay any recruitment fees of any kind).