Ref: 121431 - Service Specialist, Backup/Storage Svc

The Singtel Group is Asia's leading communications group providing a diverse range of services including fixed, mobile, data, internet, TV, infocomms technology (ICT) and digital solutions. The successful applicant will be joining Group IT as a Service Specialist, Backup/Storage Svc based in Singapore. 

Key Responsibilities:

Build and Delivery Management

• Successful build and delivery of projects end-to-end; to install, configure, implement the storage & backup services and infrastructure according to design specification provided by Solution Designer.
• Ensure operational processes are followed, project inventory is updated promptly and documentation is in place before the systems are handed over to operational
• Provide post build and environment support during project phase
• Maintain standard build implementation plans (SOE) and Unix/Linux documentation and scripts including operation acceptance checklist
• Plan, manage and execute implementation of inftastructure solutions in a project lifecycle
• Manage, review, Create document and manage SOE for GIT storage platform

Incident Management

• Primarily responsible for level 3 Technical Support to the Singtel Backup/Storage  Infrastructure
• Participate in 24/7 support of our NOC
• Managing multiple escalations with effective follow-up/follow-through
• Investigate and provide Root cause analysis and preventive and corrective action. 
• Strong analytic and decision making abilities in production issues
• Work under pressure and fast-paced environment to resolve issues within SLA 
• Provide professional, timely, efficient and effective technical expertise on Systems support.

Performance and Capacity Management

• Ensuring availability and performance of the Backup and storage system 
• Perform capacity planning, ensure high resiliency and optimal performance involving the associated hardware resources allocated to the Backup and Storage system.
• Maintain backup and storage system security, managing access, privileges, role of support accounts
• Responsible for providing trend analysis to management team to enable them to make informed decisions regarding resource management.
• Proactive measures to ensure adequate storage capacity is available, else initiate for enhancement
• Analyse the usage trending and propose future state by condensation, refresh or other ways to have cost efficiencies 
• Performance Analysis and Tuning of storage subsystems

Operations and Support Management

• Ensure daily operations in an EMC Networker, Symantec Netbackup and Veeam environment to backup, recover and archive company information 
• Identify incidents, diagnose and resolve problems, and assist with backup & restoration and storage systems
• Supporting and troubleshooting backup, recovery and archiving in a large, complex and distributed environment.
• Perform daily monitoring and management of the backup solution implemented across the Singtel infrastructure facilities as per pre-defined policies & procedures.
• Monitor backup, execute restore jobs, troubleshoot failed jobs, and initiate corrective action
• Perform Backup Policy preparation & deployment for backup systems
• Monitor Storage health, alerts and troubleshoot, remediate, initiate corrective action
• Provide space from storage (SAN / NAS) to concern appliance and manage the access
• Perform diagnosis, troubleshooting and root-cause analysis of Backup and storage solutions, provide technical expertise to resolve escalated issues, maintain archives in accordance with Singtel policy and procedures
• Ensure software compatibility of EMC Networker, Symantec Netbackup and Veeam solutions, implemented, and integrated in GIT environment.
• Create and update documentations for audit, backup procedures, solutions, licensing and applicable project artifacts.
• Participation in DR drill to ensure data recovery
• Work closely with various IT Application teams and operations teams to support and troubleshoot problems and issues.
• Manage IMS (Infra manage vendor) for RCA/PCA (Root cause, Preventive measure)

The ideal candidate should have: 

• 7+ years of relevant work experience in Backup Technology (Networker, VERITAS Netbackup, Veeam Backup & Replication).
• 7+ years of relevant work experience in SAN / NAS Storage (IBM, HP, HITACHI, EMC, NETAPP) 
• Strong knowledge of EMC Networker, Symantec Netbackup and Veeam
• Strong knowledge of SAN and NAS Storage (Hitachi - HUS-VM / VSP-V, HP - Store one 4430 / 4900, EMC - VMAX 40K, 250FX / Clarrion, IBM – DS 3400/4700, Storewiser V3700, NetApp - FA2240) 
• Strong knowledge of hardware (HP, IBM including SCSI, RAID) and I/O topology (SAS, iSCSI, FC, multipath) 
• Good knowledge VMware vSphere and other virtualization technologies and storage presentation to vSphere
• Good knowledge of Network communication protocols (TCP/IP, HTTP, SSL/TLS, RPC, SSH, etc.)
• Good knowledge of SAN Storage and Replication technologies, disaster recovery and clustering technologies
• Good Knowledge with Windows servers (2012/2008/2003) or Linux (RHEL, Suse) / Unix Servers
• Good knowledge of ITIL service management methodology.
• Experience in disaster recovery practices and procedures.
• Experience of working in Telecom Industry.

If this description is exciting and you feel that you have the necessary skills and experience to make a difference, then please follow the link to apply. For more information on this and other opportunities please refer to our careers portal under https://groupcareers.singtel.com.