Ref: 121431 - Service Specialist, Backup/Storage Svc
Date: 31-Dec-2020
Location: Singapore, Singapore
Company: Singtel
The Singtel Group is Asia's leading communications group providing a diverse range of services including fixed, mobile, data, internet, TV, infocomms technology (ICT) and digital solutions. The successful applicant will be joining Group IT as a Service Specialist, Backup/Storage Svc based in Singapore.
Key Responsibilities:
Build and Delivery Management
- Successful build and delivery of projects end-to-end; to install, configure, implement the storage & backup services and infrastructure according to design specification provided by Solution Designer.
- Ensure operational processes are followed, project inventory is updated promptly and documentation is in place before the systems are handed over to operational
- Provide post build and environment support during project phase
- Maintain standard build implementation plans (SOE) and Unix/Linux documentation and scripts including operation acceptance checklist
- Plan, manage and execute implementation of inftastructure solutions in a project lifecycle
- Manage, review, Create document and manage SOE for GIT storage platform
Incident Management
- Primarily responsible for level 3 Technical Support to the Singtel Backup/Storage Infrastructure
- Participate in 24/7 support of our NOC
- Managing multiple escalations with effective follow-up/follow-through
- Investigate and provide Root cause analysis and preventive and corrective action.
- Strong analytic and decision making abilities in production issues
- Work under pressure and fast-paced environment to resolve issues within SLA
- Provide professional, timely, efficient and effective technical expertise on Systems support.
Performance and Capacity Management
- Ensuring availability and performance of the Backup and storage system
- Perform capacity planning, ensure high resiliency and optimal performance involving the associated hardware resources allocated to the Backup and Storage system.
- Maintain backup and storage system security, managing access, privileges, role of support accounts
- Responsible for providing trend analysis to management team to enable them to make informed decisions regarding resource management.
- Proactive measures to ensure adequate storage capacity is available, else initiate for enhancement
- Analyse the usage trending and propose future state by condensation, refresh or other ways to have cost efficiencies
- Performance Analysis and Tuning of storage subsystems
Operations and Support Management
- Ensure daily operations in an EMC Networker, Symantec Netbackup and Veeam environment to backup, recover and archive company information
- Identify incidents, diagnose and resolve problems, and assist with backup & restoration and storage systems
- Supporting and troubleshooting backup, recovery and archiving in a large, complex and distributed environment.
- Perform daily monitoring and management of the backup solution implemented across the Singtel infrastructure facilities as per pre-defined policies & procedures.
- Monitor backup, execute restore jobs, troubleshoot failed jobs, and initiate corrective action
- Perform Backup Policy preparation & deployment for backup systems
- Monitor Storage health, alerts and troubleshoot, remediate, initiate corrective action
- Provide space from storage (SAN / NAS) to concern appliance and manage the access
- Perform diagnosis, troubleshooting and root-cause analysis of Backup and storage solutions, provide technical expertise to resolve escalated issues, maintain archives in accordance with Singtel policy and procedures
- Ensure software compatibility of EMC Networker, Symantec Netbackup and Veeam solutions, implemented, and integrated in GIT environment.
- Create and update documentations for audit, backup procedures, solutions, licensing and applicable project artifacts.
- Participation in DR drill to ensure data recovery
- Work closely with various IT Application teams and operations teams to support and troubleshoot problems and issues.
- Manage IMS (Infra manage vendor) for RCA/PCA (Root cause, Preventive measure)
The ideal candidate should have:
- 7+ years of relevant work experience in Backup Technology (Networker, VERITAS Netbackup, Veeam Backup & Replication).
- 7+ years of relevant work experience in SAN / NAS Storage (IBM, HP, HITACHI, EMC, NETAPP)
- Strong knowledge of EMC Networker, Symantec Netbackup and Veeam
- Strong knowledge of SAN and NAS Storage (Hitachi - HUS-VM / VSP-V, HP - Store one 4430 / 4900, EMC - VMAX 40K, 250FX / Clarrion, IBM – DS 3400/4700, Storewiser V3700, NetApp - FA2240)
- Strong knowledge of hardware (HP, IBM including SCSI, RAID) and I/O topology (SAS, iSCSI, FC, multipath)
- Good knowledge VMware vSphere and other virtualization technologies and storage presentation to vSphere
- Good knowledge of Network communication protocols (TCP/IP, HTTP, SSL/TLS, RPC, SSH, etc.)
- Good knowledge of SAN Storage and Replication technologies, disaster recovery and clustering technologies
- Good Knowledge with Windows servers (2012/2008/2003) or Linux (RHEL, Suse) / Unix Servers
- Good knowledge of ITIL service management methodology.
- Experience in disaster recovery practices and procedures.
- Experience of working in Telecom Industry.
If this description is exciting and you feel that you have the necessary skills and experience to make a difference, then please follow the link to apply. For more information on this and other opportunities please refer to our careers portal under https://groupcareers.singtel.com.