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Ref: 122785 - Agile Tribe Lead

Date: 19-Feb-2021

Location: Singapore, Singapore

Company: Singtel Group


Singtel, Asia’s leading communications technology group, provides an extensive range of telecommunications and digital services to millions of consumers and businesses across Asia, Australia, Africa and the USA. With over 140 years of innovation behind us, we continue to push boundaries in our networks and services, to enrich lives and transform businesses.


Our core values – Customer Focus, Challenger Spirit, Teamwork, Integrity, and Personal Excellence – shape the way we work. We are passionate about making a difference and have an open and inclusive culture where everyone is empowered to do their best. Our diverse business means you will enjoy unique opportunities and rewarding experiences to learn and grow your career in a dynamic industry.


Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020




This role is for the Core Systems department of Singtel. Core Systems is a domain covering service management, application enhancements and project delivery required for Singtel and Optus business units to run and operate their business operations for delivering service to our customers. These systems deliver customer care, ordering, service fulfilment and billing functions. We aim to deliver prompt and accurate services to customers and to ensure applications are healthy, new changes and/or configurations are deployed accurately to operation.


Why work for Singtel Core Systems?

  • Strong alignment with business and KPIs centered around business
  • Open office space with teams co-located
  • Many new things to learn and we follow latest best practices in the industry
  • Attention to technical and functional excellence
  • Culture of learning, coaching and mentoring
  • Career growth path as engineer, analyst, architect
  • Dynamic organization where change is the only constant
  • Innovation is part of the yearly KPIs


Key Responsibilities:

  • Setup the Tribe-squad model for BSS systems co-development with Vendor
  • Run the Tribe-squad setup across stages of Ideation, Scoping, Development and Delivery as per agreed process and metrics
  • On-boarding of new squad members and related agile skills development
  • Own the Agile related processes and oversee their execution as well as improvements based on retrospectives.
  • Work with the relevant sub-domains (Home, Mobile, MEC, Billing) teams to source resources for various squads. Identify and highlight resourcing issues and suggest ways to handle/mitigate.
  • Manage capacity of the Agile Release Train and ensure proper resourcing (right skill and right size) internally and from vendor to maintain agreed capacity
  • Tribe Backlog and Capacity Management: Manage the Ideation and Scoping process closely with Business and IT Product owners, Solution Designers and Vendor to ensure that business initiatives in pipeline undergo proper feasibility analysis, scoping and release planning having considered business priorities and Tribe capacity including any scalability considerations
  • Propose Items that need to be treated as an exclusion to the Agile approach with justification to management for approval.
  • Work with Director for setting up Offshore Development Center including the hiring, oversight and processes related to it
  • Monitor and report Agile Co-dev related KPIs and suggest and execute corrective action as needed.
  • Oversee setup and execution of the CI-CD setup as part of the Co-dev setup including processes across Singtel and Vendor environments
  • Work closely with Singtel Agile coaches for adoption of best practices and aligning the BCC Agile Tribe practices accordingly.
  • Adoption and Implementation of relevant Tools as part of the Agile co-dev process.
  • Determine right size and right mix of skills for each squad
  • Work closely with Test Management Office in the implementation of the co-dev practices and support them to achieve the common KPIs.
  • Act as a trusted business partner in terms of advising them on the upcoming initiatives with respect to feasibility, decomposition into MVS, release planning, solution options, capacity utilization etc
  • Report to Management on metrics and performance and any escalations related to Agile co-dev.


The ideal candidate should possess: 

  • Bachelor’s degree preferably in Science stream
  • Around 15 years in solution and delivery of Telecom BSS/OSS systems with at least some experience in Agile co-dev
  • Telecom BSS/OSS Solution and Integration
  • Development background in BSS products
  • Experience working in Agile environment
  • Strong communication and stakeholder management skills
  • Proactive and on top of things



We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative.