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Ref: 123936 - Senior System Support Specialist

Date: 31-Dec-2020

Location: Singapore, Singapore

Company: Singtel


Singtel, Asia’s leading communications technology group, provides an extensive range of telecommunications and digital services to millions of consumers and businesses across Asia, Australia, Africa and the USA. With over 140 years of innovation behind us, we continue to push boundaries in our networks and services, to enrich lives and transform businesses.


Our core values – Customer Focus, Challenger Spirit, Teamwork, Integrity, and Personal Excellence – shape the way we work. We are passionate about making a difference and have an open and inclusive culture where everyone is empowered to do their best. Our diverse business means you will enjoy unique opportunities and rewarding experiences to learn and grow your career in a dynamic industry.


Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020



The Singtel Group is Asia's leading communications group providing a diverse range of services including fixed, mobile, data, internet, TV, infocomms technology (ICT) and digital solutions. The successful applicant will be joining Group IT as a Senior System Support Specialist in Singapore. 


Key Responsibilities:

  • Call Centre application development
  • Lead and assign the work to offshore team. Ensure offshore team delivers the Change request, incident fixes ontime commited with business
  • Perform Impact Assessment, manage business expectations.
  • Deliver the outcome for the timeline committed with Business
  • Agile project implementation, Dev ops and Microservices development is mandatory.


The ideal candidate should have: 

  • 8 to 10 years of call centre application development role. 
  • Ability to manage the on-shore or offshore development teams, able to guide, assign and manage the IVR developers
  • Minimum 6 years of experience in IVR development using Avaya Aura Orchestration Designer, Java 6 and above, Eclipse, Tomcat and other webservices
  • Understand multiple business stakeholder groups, setup, organisation, process & operations.
  • Excellent writing skills to translate Business Requirements to IT Functional Specifications
  • Excel in driving discussions with Business, IT and Vendors
  • Understand IT landscape and carryout Sanity tests.
  • Experienced user in Jira/ServiceNow/HP ALM etc
  • Able to sail through as an experienced E2E BA.
  • Minimum 6 years of experience in IVR development using Avaya Aura Orchestration Designer, Java 6 and above, Eclipse, Tomcat and other webservices
  • SQL, Oracle and SQL scripts
  • Able to write RCA 
  • Manage business and IT stakeholders


If this description is exciting and you feel that you have the necessary skills and experience to make a difference, then please follow the link to apply. For more information on this and other opportunities please refer to our careers portal under



We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative.