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Ref: 124822 - Performance Test Manager

Date: 26-Mar-2021

Location: Singapore, Singapore

Company: Singtel Group


Singtel, Asia’s leading communications technology group, provides an extensive range of telecommunications and digital services to millions of consumers and businesses across Asia, Australia, Africa and the USA. With over 140 years of innovation behind us, we continue to push boundaries in our networks and services, to enrich lives and transform businesses.


Our core values – Customer Focus, Challenger Spirit, Teamwork, Integrity, and Personal Excellence – shape the way we work. We are passionate about making a difference and have an open and inclusive culture where everyone is empowered to do their best. Our diverse business means you will enjoy unique opportunities and rewarding experiences to learn and grow your career in a dynamic industry.


Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020




This role is for the Corporate Systems & Services department of Singtel. We are the business partners within the organisation to support Corporate Functions in delivery projects, build and run applications as well as providing maintenance and support. We aim to drive our digital ecosystem by strengthening our corporate systems architecture across different areas such as Intranet System, HR System, ERP System, RPA, Machine Learning & Artificial Intelligence.


Why work for Singtel Corporate System & Services?

  • Strong alignment with business and KPIs centered around business
  • Open office space with teams co-located
  • Many new things to learn and we follow latest best practices in the industry
  • Attention to technical and functional excellence
  • Culture of learning, coaching and mentoring
  • Career growth path as engineer, analyst, architect
  • Dynamic organization where change is the only constant
  • Innovation is part of the yearly KPIs


Key Responsibilities:

  • High level of business/customer satisfaction on testing services as required by the business.
  • Act as a central point of communication to help explain performance and automation technical concepts to both IT and Singtel business stakeholders.
  • Govern vendor adherence to TMO test processes and IP retention framework.
  • Develop vendor performance metrics to measure/gauge vendor quality.
  • Develop/Refine/streamline PT and automation TMO test processes in conjunction with the TMO governance/process team.
  • Increase the accountability of vendors for delivered testing.
  • Accountable for high quality PT and automation deliverables within TMO Singtel engagements.
  • TMO Projects follow the Singtel IT and Operations governance structure for the execution of test services.
  • Encourage innovative test strategies within their portfolio. Test team provides test strategies/plans for projects which introduces innovative techniques that deliver clear quality, cost or schedule benefits.
  • Effective management of risk across projects and escalation of issues to achieve minimal impact to the project schedule/budget
  • Honest regular feedback and development plans with all team members.
  • Provide team members with opportunity for development.
  • Performance Development reviews and interim reviews held.
  • Manage Test Delivery to ensure that the project remains within agreed scope, schedule, cost and quality.
  • Successful negotiations with system owners, production support, project managers on delivery of automation and performance testing services
  • Manage Test Delivery to ensure that the project remains within agreed effort & budget
  • Drive Test Delivery Efficiency through increased Automation


The ideal candidate should possess:

  • An IT or related tertiary qualification with considerable Test Management or Test Team Leading experience.
  • ISTQB/ISEB Certification
  • Expert knowledge of quality improvement, quality process, quality assurance methodologies and best practices.
  • Proven Performance and automation testing experience, within a complex, multi-tiered architecture.
  • Expert knowledge of test tools and designing technical frameworks. (e.g. HP ALM QC/PC v12.00 or higher, HP Vugen LoadRunner and analysis, HP BAC diagnostics, HP Sitescope, HP UFT, Selenium with Cucumber/Ruby, Jenkins, XCTest and Espresso.)
  • Familiar with Microsoft and Unix/Linux operating systems.
  • Good knowledge of Oracle and Microsoft SQL databases.
  • Strong organizational, writing, and interpersonal communications with the ability to influence others at all levels (client facing, commercially aware, assertiveness, consensus building, and negotiation).
  • Test analysis skills and techniques (e.g. workshop facilitation, interviewing, problems / requirements definition)
  • Ability to clearly articulate both problems and proposed solutions.
  • Proactive approach to identifying issues and presenting solutions/options.
  • Ability to prioritise personal and team workloads to best meet organizational objectives.
  • Excellent Computer literacy with standard operation tools e.g MS Project, Word, PowerPoint and Excel.
  • Device literacy across apple (IPhone & iPAD) Android technologies



We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative.