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Ref: 126614 - Solution Designer (7-Months Agency Contract)

Date: 17-Sep-2021

Location: Singapore, Singapore

Company: Singtel Group


Singtel, Asia’s leading communications technology group, provides an extensive range of telecommunications and digital services to millions of consumers and businesses across Asia, Australia, Africa and the USA. With over 140 years of innovation behind us, we continue to push boundaries in our networks and services, to enrich lives and transform businesses.


Our core values – Customer Focus, Challenger Spirit, Teamwork, Integrity, and Personal Excellence – shape the way we work. We are passionate about making a difference and have an open and inclusive culture where everyone is empowered to do their best. Our diverse business means you will enjoy unique opportunities and rewarding experiences to learn and grow your career in a dynamic industry.


Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020




This role is for the Core Systems department of Singtel. Core Systems is a domain covering service management, application enhancements and project delivery required for Singtel and Optus business units to run and operate their business operations for delivering service to our customers. These systems deliver customer care, ordering, service fulfilment and billing functions. We aim to deliver prompt and accurate services to customers and to ensure applications are healthy, new changes and/or configurations are deployed accurately to operation.


Why work for Singtel Core Systems?

  • Strong alignment with business and KPIs centered around business
  • Open office space with teams co-located
  • Many new things to learn and we follow latest best practices in the industry
  • Attention to technical and functional excellence
  • Culture of learning, coaching and mentoring
  • Career growth path as engineer, analyst, architect
  • Dynamic organization where change is the only constant
  • Innovation is part of the yearly KPIs


Key Responsibilities:

  • Provide application solution and design for projects/ enhancement requests within the BSS domain to agreed timelines and budget
  • Perform solution and design review
  • Work closely with different technical groups and SME’s to fulfill E2E solution objective
  • Work with vendors (local and offshore), review effort, negotiating solution costs and ensuring quality control over vendor’s deliverables with proper acceptance review / testing in place
  • Review and accept test plans and results from the vendors.
  • Ensure solutions conform to the strategic domain roadmap and adhere to the standards set by the domain architects


The ideal candidate should possess:

  • Minimum 3 years IT working experience, with at least 2 years involving in complex IT projects involving multiple business stakeholders and vendors.
  • Understand system development life cycle process, architectural standards, guidelines, policies and best practice for technology, application and data within the domain.
  • A fast learner who is able to work independently with some guidance from the supervisors.
  • Effective communication and interpersonal skills with other internal /external departments, and personnel of various levels.
  • A good team player who enjoys challenges and working with business users to deliver desired outcome.
  • Experience in technical areas: Database Query using Oracle, MSSQL, Java and .Net.
  • Telco domain knowledge will be an advantage.



We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative.