Retail Sales Concierge
Date: 15 Sep 2024
Location: Singapore, Singapore
Company: Singtel Group
At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that creates positive impact and a sustainable future for all.
Make an Impact by
- Greeting customers, answering inquiries, and providing information about the store's products, services, and promotions.
- Assisting customers with their shopping needs, offering recommendations, and providing personalized assistance to ensure a positive and tailored experience.
- Managing appointments, reservations, and special requests for services or events offered within the store, such as personal shopping or product demonstrations.
- Addressing customer concerns, complaints, or issues, and finding appropriate solutions to ensure customer satisfaction.
- Guiding customers to different areas or departments within the store and assisting with finding specific products or services.
- Identifying opportunities to promote additional products or services based on customer preferences and needs.
- Providing gift wrapping and packaging services for customer purchases, ensuring a professional and presentable presentation.
- Actively seeking and collecting customer feedback, suggestions, and reviews to improve the store's operations and customer experience.
- Assisting with visual merchandising tasks, such as arranging displays or setting up promotional materials, to enhance the overall store aesthetics.
- Technically savvy and passionate about consumer electronics and customer lifestyle products
- Create customer excitement in lifestyle products
- Assisting customers on MSTA onboarding
- Demonstrate MSTA features
- Promote in-store Self-Serve Capabilities (Self-Serve Kiosk)
- Promote other digital touchpoints (Web-chat)
Skills for Success
- ‘N’ Level and above
- At least 2-3 years of sales or service experience in physical retail stores
- Excellent customer service and communication skills
- Intermediate-level product knowledge
- Basic selling and problem solving skills
- Intermediate-level technology and digital literacy
- Basic product presentation and demonstration skills
- Bonus if have experience in using Point-of-Sales Systems and Inventory Management Software
Rewards that Go Beyond
- Flexible work arrangements
- Full suite of health and wellness benefits
- Ongoing training and development programs
- Internal mobility opportunities
Your Career Growth Starts Here. Apply Now!
We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.