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Retail Store Manager | Top Ryde

Date: 03-Sep-2021

Location: Top Ryde, Australia

Company: Singtel Group

At Optus, we don’t sit back and let the future happen to us - we’re out there making it. By expanding into new technology and relentlessly improving every day, we’re creating a better tomorrow for all Australians. We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and achieve our vision to be Australia’s most loved everyday brand with lasting customer relationships.


We are looking for an experienced and enthusiastic professional to take the next step in their career development and say YES to a role of Store Manager at Optus Top Ryde!


The Role:

As a Store Manager you inspire and motivate your team in providing customers with a quality experience in the Optus store! You know your stuff and run an efficient and successful business as though it were your own. You maximise your team’s performance through your dedication to their personal development and through your natural coaching and mentoring style. You always lead by example and create a fun, inspiring and customer-committed atmosphere in your store!


The Responsibilities:

-Customer Focus through managing service expectations, interactions, escalations and NPS outcomes within company guidelines through effective leadership, personal example and team upskilling.

-Maximising Performance through effective team recruitment and development, outlining specific and measurable team objectives, assuming accountability and ownership of store, team and the outcomes.

-Effective Leadership through being a role model in exemplary work ethics, customer service and alignment to Optus values, personal and team development, rewarding, recognition and celebrating success.

-Coaching and Development of professional and highly engaged team based on result and ability, service outcomes, Optus standards and application of effective change management.


The Ideal Candidate:

-Leads by example through drive and ambition to make the store and the team perform at the highest level of results, outcomes and customer service.

-Inspiring and highly engaged individual who motivates and encourages others to do their best, creates a welcoming and highly energised atmosphere for customers and staff alike.

-A visionary people leader who can mentor and coach store team, knows how to resolve a conflict and posses professionalism, experience and maturity to offer support and guidance.

-An adaptable professional who can effectively prioritise time and effort in order to maximise results, manage customer outcomes and business expectations. 


The Perks:

This isn’t just your next job, this is your chance to have new challenges and opportunities to deliver a best in class every day. We want you to succeed and be excited to come to work and commit to investing in you as a person. We remunerate based on attitude, performance and continuous value adding.  On top of your salary, we offer bonus structure and discounts on products and services. We also pride ourselves on maintaining an outstanding culture.  We provide ongoing mentoring, development and career growth opportunities, a great work environment, social events, and health and well-being focus.