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Project Manager- IT Service Management (SAP)

Date: 13-Jan-2023

Location: Singapore

Company: Singtel Group

Passionate to be part of a team of highly motivated individuals in the IT Governance Team? Managing the development and maintenance of IT team on behalf of a key NCS client.


If it is a resounding "Yes!" – We love to speak to you.

Your 'hands-on' knowledge, vast exposure and wealth of experience either in vendor and/or user environments, coupled with a driven and self-motivated personality, will ensure your success.


Up to the Challenge


You will be performing the following scope of work for a system or a family of systems for a NCS key client:

  1. Service Management
  2. Configuration Management
  3. Incident Management
  4. IT Security Management
  5. IT Security Compliance & QA Management


The following are the activities in each scope of work:


Service Management

  • Monitor and report on the SLA/KPI of the in-scope systems, grouped under the System Family, to the client
  • Liaise and work directly with clients (stakeholders, Ops Managers and/or Contractors) for purpose of project delivery and maintenance support.
  • Monitor and update clients on operation concerns and/or compliance matters and propose resolutions.
  • Provide monthly summary and/or progress report on systems health, statuses, risk status and status of CR/SR and System Problem.
  • Conduct and/or participate in management update meetings - CCC, Operations, Service Review, Audit and Management Meeting.
  • Review reports from Operations & Support (O&S) project teams within the System Family
  • Provide support to O&S Project teams during Audit, DR/BCP, Backup & Recovery exercises.
  • Propose continuous improvement initiatives with recommendations to strengthen IT governance & compliance, and increase efficiency on work quality and processes.
  • Prepare Management plan and submit compilation to the Client annually


IT Configuration Management

  • Periodically review IT asset inventory (hardware, software, network equipment, network attached equipment, and end-points) records maintained and updated by Client appointed Asset Officer.
  • Maintain oversight and review the Obsolescence at System Family Level.
  • Prepare and submit the report to Client


Incident Management

  • Lead investigation and resolution of the incident
  • Conduct root cause analysis and recommend improvement solutions for recurrent incidents


IT Security Management

  • Schedule security scan for identified systems according to policies, and verify all vulnerability rectifications are satisfactorily performed.
  • Conduct Security Review on System Access and administration patterns weekly, and report unusual or suspicious activities, if any, to SMO Head Office.
  • Track, mitigate and deploy patch security vulnerabilities accordingly to the stipulated timeline. Maintain oversight and submit reports on a monthly basis.
  • Escalate and/or seek Client’s acceptance and approval of assessed risks.


IT Security Compliance & QA Management

  • Ensure compliance status of the Systems adheres to applicable standards, policies, directives and guidelines.
  • Declare, review and report compliance status to SMO head office annually.
  • During audit exercise, work with stakeholders to provide responses and evidence to auditors or compliance-related declarations.
  • Provide a Rectification Plan on any gaps found.
  • Provide rectification plan for issues arising from the audit.
  • Seek waiver on compliance whenever it is justifiable.
  • Ensure all applicable standards, policies, directives, guidelines, deliverables and quality assurance records are filed and kept up-to-date for audit and review purposes.
  • Work with Client on system enhancement required for policy changes and audit requirements


A little about you:

  • More than 3 years of IT project management experience and at least 5 years of IT experience, preferably with certification in PMP or CITPM
  • Degree in Information Systems, Computer Science, or equivalent
  • Experienced in implementation or support experience in ERP, preferably SAP
  • Vendor management experience
  • Self-motivated with a positive “can-do” attitude, creative with excellent presentation, communication, negotiation and interpersonal skills including strong persuasive techniques
  • Proven track records in areas of Stakeholder Management, IT Service Management, IT Configuration Management, Incident Management, IT Security Management and IT Security Compliance & QA Management.
  • Able to lead, develop and maintain a respectful and trusting relationship
  • Ability to work independently and efficiently, managing timelines and expectations and producing quality deliverables
  • Only Singaporeans need to apply


About NCS Group

NCS is a leading technology services firm, operating across Asia Pacific in over 20 countries, providing services and solutions in consulting, digital, technology, cybersecurity and more. We believe in the power of technology to make extraordinary things happen and to create lasting impact and value for our people, communities and partners. We bring together people and expertise to harness the best of technology. Our diverse 12,000-strong workforce has delivered a wealth of large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.


Learn more at and our LinkedIn Career site.


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