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SMO Videoconferencing System

Date: 04-Nov-2022

Location: Singapore, Singapore

Company: Singtel Group

NCS is a leading information and communications technology (ICT) and communications engineering services provider across the Asia-Pacific region. We are headquartered in Singapore and a wholly owned subsidiary of the Singtel Group. We have in-depth domain knowledge and unique capabilities that create business value for customers. We offer a broad range of services, including consulting, systems development and integration, business process outsourcing, infrastructure management and solutions, and technology solutions.


Primary Purpose

Service Management Manager for Integrated Systems Management Service (Videoconferencing System) 


The candidate will be stationed in customer site, to provide on site end-to-end Integrated Systems Management Service to deliver value added services to reduce operating costs, improve service delivery efficiency and effectiveness, strengthen governance and compliance, security and to drive new areas of enhancements, optimization and innovation for identified Systems


The job role include:

  • Stakeholder Engagement
  • Governance and Compliance Management
  • IT  Security Management
  • Quality Management & Service Improvement
  • Obsolescence Management and Technology & Trend Analysis
  • Future Work and Digital Transformation
  • Customer Satisfaction


The identified Systems are primary Videoconferencing Systems and Integrated Audio Visual Systems



  • Qualifications: Degree in Engineering/Computer Science
  • Experience: Min 5 years, 3 years in Project management role.
  • Technical / Professional Skills: Expertise in Cisco Video conferencing & Collaboration System, Integrated Audiovisual systems. Knowledge in Networking and IT Infra
  • Non-Technical / Soft Skills: Presentation/ Communication skills. Familiar with office software tools
  • Specific Knowledge: Cisco Collaboration/Videoconferencing products


We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.