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Sales Commission Executive

Date: 22-Jul-2021

Location: Singapore, Singapore

Company: Singtel Group

Job Responsibilities 

  • Perform User Acceptance Testing (UAT) & Implementation for new / changes to existing commission scheme
    • To understand the commission scheme, analysis Business requirements and seek clarification from the
    • Sales Teams if details provided in approval paper are unclear or has missing information.
    • Design, execute and coordinate for Signoff on user test scenarios and test cases, with associated
    • test data and expected test result.
    • Liaise with Commission IT team to work out UAT timeline and make sure new changes cut over to
    • production on time.
    • To investigate, track and clarify with Commission IT for any errors detected in UAT stage and assist on
    • any system issues occurred in production.
    • To conduct other testing for processing improvement.
    • To examine and document test results, raising defects for failed tests and track defects to closure.
  • Process Automation (RPA)
    • To review current processes & contribute ideas / suggestions for automation.
    • To analyse what are the processing gaps required for automation, to work with the supervisor and assist
    • the Commission Team to follow up on end-to-end solution timeline.
    • To work with RPA team for any process automation.
  • Sales Commission Operations
    • To ensure operation processes are completed within timeline and commissions are paid in accordance
    • to commission schemes.
    • To verify, investigate, analyse root causes and resolve disputes / claims raised by Internal / External
    • sales parties.
    • To liaise with Sales, Finance, Sales Partners and Other Support Teams in clarifying / processing sales
    • claims.
    • To ensure proper documentation and housekeeping of operation processes & procedures.
  • Customer Support
    • To collate & analyse any irregularities found in Sales Partners / Salesman commission payment that is
    • not aligned to sales performance or sales trend.
    • To assist Team Leader or Team Member in providing sales commission data trend when required.
    • To provide analysis for supporting necessary checking on incident / service request raised by Business.

 

 

The Ideal candidate should possess the following: 

  • Minimum Diploma in IT/Industry Engineering/Data Analysis/Process Automation.
  • 1 to 2 years experience on UAT and end to end scenario testing
  • Able to Understand requirements, test case creation, test execution.
  • Possesses strong Excel skills to aid in test execution, data checking and analysis.
  • Prior experience in scripting, VBA or equivalent and SQL preferred.
  • Analytical and Logical mindset 
  • Proactive and have good problem-solving skills.
  • Good inter-personal communication skill & good work attitude.