Sales Engineer

Reporting to the Senior Director, Sales of Optus Wholesale & Satellite, the Sales Engineers role is to provide technical advice and expertise to Account Managers and Service Providers/Carriers to assist in the development of long-term profitable business relationships.

The Sales Engineer is responsible for the customer Technical Relationship, feeding back to the sales arena technical developments and needs within Service Providers/Carriers networks and at times overseeing the success of the services delivered through the design and implementation stages.

In Optus Wholesale the Sales Engineer is the key technical expert working with customer technical and operational management, providing solutions, escalations, and technical advice to customers.

The day to day involves

• Serve as the primary technical contact for Service Providers/Carriers, ensuring ongoing support and satisfaction.

• Maintain a deep understanding of customer systems and market competition to provide strategic solutions.

• Stay updated on telecommunications industry trends and enhance the knowledge of the Sales team.

• Work with product managers to interpret customer needs for future product enhancements.

• Provide technical guidance to customers regarding software and hardware updates.

• Collaborate closely with Operations, Engineering, and Product Management to support system design and sales.

• Design and configure standard products and services for effective network integration.

• Develop and deliver technical presentations to both customers and internal stakeholders.

• Communicate customer requirements back to Optus and coordinate resources to deliver tailored solutions.

• Drive process improvement through automation and contribute to annual business goals.

Skills and personal attributes we are looking for include

• Ability to work independently while thinking strategically for long-term benefits to Optus Wholesale and Optus.

• Strong sense of personal commitment, accountability, and ownership.

• Exceptional interpersonal, motivational, and persuasive communication skills.

• Extensive telecommunications industry experience and deep technological knowledge.

• Excellent verbal, written, presentation, and active listening skills.

• Highly analytical with strong problem-solving capabilities.

• Adaptability to thrive in a dynamic and evolving market environment.

• Proactive in building and maintaining professional relationships at all levels within customer organisations and Optus.

Perks we love at Optus

• 3 days in the office, 2 days remote – with flexible hours to suit!

• Inclusive paid parental leave, up to 14 weeks for the primary care giver

• All Optus employees have access to resources, webinars and support via the ‘Parents at Work portal’

• Own your own growth by accessing an extensive online and facilitator led learning catalogue.

• Connect at work through our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans, Yarn Network, Wellbeing Network and Young Professionals.

• Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office

• Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon!

Keen to see what it’s really like to work at Optus? Search #OptusLife on LinkedIn to go behind the scenes!

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170. We're here to help. When you contact us, please advise your preferred method of contact and we will be in touch within 48 hours.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity.