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Sales Manager, Communications

Date: 28-Sep-2022

Location: Singapore, Singapore

Company: Singtel Group

elco+, is a joint initiative (created as a new Strategic Business Unit) between Singtel and NCS to help telcos address their transformation needs to evolve into future digital telcos. The aim is to help telcos improve on operational efficiency and leverage insights-driven data to deliver enhanced customer experiences as well as to provide them enhanced capabilities to serve their enterprise customer segments. With the combined capabilities of Singtel and NCS’ expertise in digital and technology services, the new SBU has bold ambitions to be the service provider of choice for Telcos around the Asia Pacific and Middle East in helping them to re-invent themselves.

 

Position Summary

 

The Sales Manager, communications is responsible for driving NCS sales, including account penetration, prospect qualification, supervision of sales activity, sales process planning, and closing all sales opportunities in the telecommunications industry. He/she is expected to build deep and trusted business relationships with the key clients to seed and grow future opportunities.

 

Beyond managing his/her own sales, sold margin and Business Centre’s revenue achievements, he/she also act as trusted client advisors, bringing together the right NCS team with the relevant expertise and thought leadership to coordinate pre-sales, professional services, and support resources to drive successful solutions for clients.

 

Reporting to the Sales Lead, he/she will work closely with different teams across NCS such as the Client Service Units, Lines of Businesses (LOBs), NEXT Services. He/she will work with the teams to define the solution offerings & value propositions to maximize NCS’ win probability in each opportunity. This is achieved by him/her having a deep understanding of the business needs of the clients and working within the CSU and across the LOBs to strategies new growth plans.

 

Role Responsibilities

 

  • Lead and grow his/her portfolio of accounts space through strong engagement with key decision makers by selling NCS solutions to the target customer base
  • Have a strong understanding of the latest technology trends and the business needs of the clients, thus being able to coordinate across functional teams within NCS to bring the right winning team to drive successful solutions and contract closure
  • Meet sales quota through identifying and gaining business from new and existing clients and ensuring customer’s satisfaction through the products and services provided by NCS
  • Manage and coordinate contract terms and conditions internally and externally
  • Manage and build relationships at all levels with the designated clients that he/she oversees
  • Develop value prepositions and negotiate successfully to close deals
  • Develop a good understanding of the organization’s products and services to coordinate pre-sales requirements
  • Drive profitable wins focused on NCS’ core capabilities and growth strategy
  • Coordinate and partner across functional teams and Lines of Businesses (LOBs) within NCS to strike innovative deals, get orders provisioned and meet the customers' service expectations
  • Provide one-stop experience to customers regarding all NCS services.

 

Position Requirements

 

  • University Degree/ Polytechnic Diploma with background in Computer Science or Computer Engineering is a plus
  • Presales Experience in ICT services preferred
  • Knowledge of Commercial arrangements
  • ICT Practitioner preferred
  • Good interpersonal and communication skills
  • Experience in managing multiple stakeholders preferred
  • Dynamic and able to adjust in a fast-paced environment
  • Able to deal with ambiguity
  • Sales skills
  • Negotiation Skills
  • Presentation Skills
  • Deal Maker skills

Telco+, is a joint initiative (created as a new Strategic Business Unit) between Singtel and NCS to help telcos address their transformation needs to evolve into future digital telcos. The aim is to help telcos improve on operational efficiency and leverage insights-driven data to deliver enhanced customer experiences as well as to provide them enhanced capabilities to serve their enterprise customer segments. With the combined capabilities of Singtel and NCS’ expertise in digital and technology services, the new SBU has bold ambitions to be the service provider of choice for Telcos around the Asia Pacific and Middle East in helping them to re-invent themselves.

 

Position Summary

 

The Sales Manager, communications is responsible for driving NCS sales, including account penetration, prospect qualification, supervision of sales activity, sales process planning, and closing all sales opportunities in the telecommunications industry. He/she is expected to build deep and trusted business relationships with the key clients to seed and grow future opportunities.

 

Beyond managing his/her own sales, sold margin and Business Centre’s revenue achievements, he/she also act as trusted client advisors, bringing together the right NCS team with the relevant expertise and thought leadership to coordinate pre-sales, professional services, and support resources to drive successful solutions for clients.

 

Reporting to the Sales Lead, he/she will work closely with different teams across NCS such as the Client Service Units, Lines of Businesses (LOBs), NEXT Services. He/she will work with the teams to define the solution offerings & value propositions to maximize NCS’ win probability in each opportunity. This is achieved by him/her having a deep understanding of the business needs of the clients and working within the CSU and across the LOBs to strategies new growth plans.

 

Role Responsibilities

 

  • Lead and grow his/her portfolio of accounts space through strong engagement with key decision makers by selling NCS solutions to the target customer base
  • Have a strong understanding of the latest technology trends and the business needs of the clients, thus being able to coordinate across functional teams within NCS to bring the right winning team to drive successful solutions and contract closure
  • Meet sales quota through identifying and gaining business from new and existing clients and ensuring customer’s satisfaction through the products and services provided by NCS
  • Manage and coordinate contract terms and conditions internally and externally
  • Manage and build relationships at all levels with the designated clients that he/she oversees
  • Develop value prepositions and negotiate successfully to close deals
  • Develop a good understanding of the organization’s products and services to coordinate pre-sales requirements
  • Drive profitable wins focused on NCS’ core capabilities and growth strategy
  • Coordinate and partner across functional teams and Lines of Businesses (LOBs) within NCS to strike innovative deals, get orders provisioned and meet the customers' service expectations
  • Provide one-stop experience to customers regarding all NCS services.

 

Position Requirements

 

  • University Degree/ Polytechnic Diploma with background in Computer Science or Computer Engineering is a plus
  • Presales Experience in ICT services preferred
  • Knowledge of Commercial arrangements
  • ICT Practitioner preferred
  • Good interpersonal and communication skills
  • Experience in managing multiple stakeholders preferred
  • Dynamic and able to adjust in a fast-paced environment
  • Able to deal with ambiguity
  • Sales skills
  • Negotiation Skills
  • Presentation Skills
  • Deal Maker skills