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Sales Support Executive

Date: 06-Jan-2021

Location: Singapore, Singapore

Company: Singtel

We have a great opportunity for a talented and self-motivated Sales Support Executve, to join our team in NCS. At NCS, we seek to nurture talents in creating and developing innovative solutions. If you are passionate about new technologies and new ideas, NCS could be a place for you!

 

You will provide presales and post-sales support to the Client Service Units (CSU) for tender or proposal submission requests within specific tender closing timeline and to assist with order processing/sales booking for confidential classified contracts.

 

Responsibilities:

 

Presales

  • Liaise with Account Managers on the Tender/RFP/RFQ submission request – bid/no bid.
  • Work on tender specifications through notification request sent in by the Account Managers (for both soft-copy and hard-copy tender documents).
  • Provide support to Account Managers in distributing hard-copy tender documents based on control list and consolidating tender clarification list etc.
  • Assist in preparing NDA (Non-Disclosure Agreement) for the authorized signatory and coordinate with GSS General Admin team for the collection of tender documents via courier services where necessary.
  • To coordinate/work with different business support unit to obtain necessary info required for tender submission.
  • Liaise with Account Manager for the tender proposal outline if this is not stated in the tender document.
  • Prepare tender templates in accordance to tender proposal outline.
  • Remind the Account Manager for the arrangement of a refundable deposit by cross-cheque to be accompanied in the tender submission before the tender closing date (where applicable).
  • Provide SLA to manage the returning of tender proposals for the required formatting.
  • Prepare the necessary administrative works for the tender proposal submission.
  • Track and follow-up with Account Manager/proposal team for the returning of proposal write-up.
  • Assist in formatting/compiling the tender proposal for submission.
  • Print the formatted proposal for the tender box submission
  • Assist in cutting CD for the soft-copy Tender / RFP / RFQ proposal submission
  • File the final tender proposal submission (both hard-copy and soft-copy) according to the specified requirement as outlined to the presales support team.
  • Provide any required administrative support to ensure that the tender proposals are submitted within the tender timeline.

 

Post-sales

  • Monitor and track the sales booking from award to project creation.
  • Ensure timely and quality service provided to CSU teams for order processing request, sales and project registration.
  • Work closely with Line of Business (LOBs) to expedite on the project registration and project budget baseline.
  • Assist Project Managers with LOB cost sheet preparation and processing in Cost Sheet Management System (CSMS).
  • Provide guidance to LOB Sales Specialist with regards to LOB cost sheet preparation and processing in CSMS.
  • Ensure Risk $ catered during bidding time is correctly captured during cost sheet processing.
  • Ensure order processing request is supported with actual LOA/PO from customer.
  • Validate the order processing request from sales teams to ensure sales booked is based on firm award provided by customer.
  • Assist CSU sales teams with Banker’s Guarantee preparation.
  • Timely submission of full legal documents (tender documents, tender proposals, customers’ contracts, LOA/PO) to Legal Dept to enable timely sales incentive pay-out for the CSU sales teams.

 

The ideal candidate should possess:

  • Bachelor’s degree in related field / relevant recognized discipline with at least 2 years relevant experience in ICT equivalent industry or Diploma qualification with at least 5 years relevant working experience.
  • Working experience in ICT industry in sales business operations support is an added advantage.
  • Vibrant and energetic attitude, willingness to perform and get things done.
  • Strong interpersonal skills, ability to convey and relate ideas to others.
  • Strong organisation skills and ability to multi-task with competing priorities
  • Highly proficient to expert competency in Microsoft Office tools (e.g. Excel, PPT, Word)
  • Able to work well under pressure.
  • Committed to job requirement, adaptable to new environment/job challenge.
  • Ability to use a wide degree of creativity and latitude to think differently, challenge conventional wisdom, and drive new best practices.
  • Solution oriented mind-set with keen interest in proposing and driving change when required.
  • A result-oriented person who can deliver high quality presales and post-sales support with tight timeline.
  • Able to address and manage presales and post-sales support challenges and resolve the issues in a timely manner.
  • Proactively identify areas for improvement in presales and post-sales support.
  • Able to share the knowledge and implement the best practice in supporting the presales and post-sales function.
  • Able to act as backup during the team members’ absence.
  • Able to take new challenges positively and adapt to changes.
  • Able to coordinate and work with multiple tenders and tight timeline.
  • Able to build good rapport with sales teams and GSS team to enable work to be carried out effectively and efficiently.
  • Able to comply with the company’s tendering governance procedure/process.