Sales Support Manager, Presales

NCS is a leading technology services firm with presence in Asia Pacific and partners with governments and enterprises to advance communities through technology. Combining the experience and expertise of its 10,000-strong team across 61 specialisations, NCS provides differentiated and end-to-end technology services to clients with its NEXT capabilities of digital, cloud, platforms as well as core offerings in application, infrastructure, engineering and cyber security. NCS also believes in building a strong partner eco-system with leading technology players, research institutions and start-ups to support open innovation and co-creation. For more information, visit ncs.co. 

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated

Job Summary:

The Sales Support Manager will report to Centre Manager of Global Sales Support and lead the sales support team in managing the pre-sales support function, providing pre-sales support to sales teams for tender or proposal submission request within specific tender closing timeline.

Responsibilities: 

• To oversee pre- support function to ensure timely and quality service provided in tendering process.
• To coach / mentor the pre-sales support team members to acquire skills required to deliver high quality pre-sales support.
• To ensure resource allocation for pre-sales support is optimised.
• To define standards and drive best pre-sales support practice within the team.
• To ensure that the team keeps all the proposal submissions in a safe, secure storage
• To ensure that the team delivers high quality work in supporting the tender/proposal submission.
• To drive the discussion with sales teams to evaluate the proposal outline and timeline in order to meet the tender closing deadline.
• To develop and update presales process flow for respective business sector and SOP.
• To develop and update standardized proposal templates and to implement the usage within the team.
• To discuss with internal stakeholders to evaluate the operational process issues and SLA required to meet the presales support timeline.
• To provide the team with necessary information required to carry out their tasks.
• To update the team for any changes in the presales process in order to adhere to the latest processes.
• To account for team’s service level agreement, establish their KPIs and overall team performance.

The ideal candidate should possess: 

• Bachelor’s degree in related field / relevant recognized discipline with at least 5 years relevant experience in ICT equivalent industry or Diploma qualification with more than 8 years relevant working experience.
• Working experience in ICT industry in project management, tendering administrative support and pre-sales support is an added advantage.
• deliver high quality pre-sales support with tight timeline.
• address and manage pre-sales support challenges and resolve the issues in a timely manner.
• motivate and guide the team to produce quality work with timely proposal submission
• proactively identify areas for improvement in pre-sales support and for team’s implementation
• take new challenges positively and adapt to changes.
• coordinate and work with multiple tenders and tight timeline.
• lead and take ownership of tendering support across different business sectors.
• coordinate/work with different business support unit to obtain necessary info required for tender submission.
• build good rapport with sales teams, General Admin and Post-sales support team to enable work to be carried out effectively and efficiently.
• guide and share the knowledge and implement the best practice in supporting the pre-sales function.
• comply with the company’s tendering governance procedure/process.
• continually seek operational process improvement
• Vibrant and energetic attitude, willingness to perform and get things done.
• Strong interpersonal skills, ability to convey and relate ideas to others.
• Strong organisation skills and ability to multi-task with competing priorities
• Effective and strong communicator.
• Good leadership skill with experience in supervisory role.
• Transparent, collaborative and open to feedback
• Outstanding written and verbal communication skills
• Highly proficient to expert competency in Microsoft Office tools (e.g. Excel, PPT, Word)
• Able to work well under pressure and a hands-on person.
• Committed to job requirement, adaptable to new environment/job challenge.
• Ability to use a wide degree of creativity and latitude to think differently, challenge conventional wisdom, and drive new best practices.
• Solution oriented mind-set with keen interest in proposing and driving change when required.