Sales Support Manager, Presales

Date: 7 Sep 2023

Location: Singapore, Singapore

Company: Singtel Group

NCS is a leading technology services firm with presence in Asia Pacific and partners with governments and enterprises to advance communities through technology. Combining the experience and expertise of its 10,000-strong team across 61 specialisations, NCS provides differentiated and end-to-end technology services to clients with its NEXT capabilities of digital, cloud, platforms as well as core offerings in application, infrastructure, engineering and cyber security. NCS also believes in building a strong partner eco-system with leading technology players, research institutions and start-ups to support open innovation and co-creation. For more information, visit 


We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

Job Summary:

The Sales Support Manager will report to Centre Manager of Global Sales Support and lead the sales support team in managing the pre-sales support function, providing pre-sales support to sales teams for tender or proposal submission request within specific tender closing timeline.



  • Oversee pre-support function to ensure timely and quality service provided in tendering process
  • Coach/mentor the pre-sales support team members to deliver high quality pre-sales support
  • Ensure resource allocation for pre-sales support is optimised
  • Define standards and drive best pre-sales support practice within the team
  • Ensure safe and secure storage of all the proposal submissions
  • Ensure that the team delivers high quality work in supporting the tender/proposal submission
  • Drive the discussion with sales teams to evaluate the proposal outline and timeline in order to meet the tender closing deadline
  • Develop and update presales process flow for respective business sector and SOP
  • Develop and update standardized proposal templates and to implement the usage within the team
  • Discuss with internal stakeholders to evaluate the operational process issues and SLA required to meet the presales support timeline
  • Update the team for any changes in the presales process in order to adhere to the latest processes
  • Account for team’s service level agreement, establish their KPIs and overall team performance


The ideal candidate should possess: 

  • Bachelor’s degree/ Diploma in relevant disciplines
  • Min. 6 years of relevant experience in ICT equivalent industry
  • Able to deliver high quality pre-sales support with tight timeline
  • Good leadership and experienced in supervisory role
  • Outstanding stakeholder management skills, communication skills and interpersonal skills
  • Proactively identify areas for improvement in pre-sales support and for team’s implementation
  • Take ownership of tendering support across different business sectors and manage multiple tenders within a tight timeline
  • Advanced proficiency in Microsoft Office tools (e.g. Excel, PPT, Word)
  • Solution oriented with keen interest in proposing and driving change when required