Sales Support Manager, Presales

NCS is a leading technology services firm with presence in Asia Pacific and partners with governments and enterprises to advance communities through technology. Combining the experience and expertise of its 10,000-strong team across 61 specialisations, NCS provides differentiated and end-to-end technology services to clients with its NEXT capabilities of digital, cloud, platforms as well as core offerings in application, infrastructure, engineering and cyber security. NCS also believes in building a strong partner eco-system with leading technology players, research institutions and start-ups to support open innovation and co-creation. For more information, visit ncs.co. 

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

Job Summary:

The Sales Support Manager will report to Centre Manager of Global Sales Support and lead the sales support team in managing the pre-sales support function, providing pre-sales support to sales teams for tender or proposal submission request within specific tender closing timeline.

Responsibilities: 

• Oversee pre-support function to ensure timely and quality service provided in tendering process
• Coach/mentor the pre-sales support team members to deliver high quality pre-sales support
• Ensure resource allocation for pre-sales support is optimised
• Define standards and drive best pre-sales support practice within the team
• Ensure safe and secure storage of all the proposal submissions
• Ensure that the team delivers high quality work in supporting the tender/proposal submission
• Drive the discussion with sales teams to evaluate the proposal outline and timeline in order to meet the tender closing deadline
• Develop and update presales process flow for respective business sector and SOP
• Develop and update standardized proposal templates and to implement the usage within the team
• Discuss with internal stakeholders to evaluate the operational process issues and SLA required to meet the presales support timeline
• Update the team for any changes in the presales process in order to adhere to the latest processes
• Account for team’s service level agreement, establish their KPIs and overall team performance

The ideal candidate should possess: 

• Bachelor’s degree/ Diploma in relevant disciplines
• Min. 6 years of relevant experience in ICT equivalent industry
• Able to deliver high quality pre-sales support with tight timeline
• Good leadership and experienced in supervisory role
• Outstanding stakeholder management skills, communication skills and interpersonal skills
• Proactively identify areas for improvement in pre-sales support and for team’s implementation
• Take ownership of tendering support across different business sectors and manage multiple tenders within a tight timeline
• Advanced proficiency in Microsoft Office tools (e.g. Excel, PPT, Word)
• Solution oriented with keen interest in proposing and driving change when required