Sales Support Manager, Presales
Date: 7 Sep 2023
Location: Singapore, Singapore
Company: Singtel Group
NCS is a leading technology services firm with presence in Asia Pacific and partners with governments and enterprises to advance communities through technology. Combining the experience and expertise of its 10,000-strong team across 61 specialisations, NCS provides differentiated and end-to-end technology services to clients with its NEXT capabilities of digital, cloud, platforms as well as core offerings in application, infrastructure, engineering and cyber security. NCS also believes in building a strong partner eco-system with leading technology players, research institutions and start-ups to support open innovation and co-creation. For more information, visit ncs.co.
We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.
Job Summary:
The Sales Support Manager will report to Centre Manager of Global Sales Support and lead the sales support team in managing the pre-sales support function, providing pre-sales support to sales teams for tender or proposal submission request within specific tender closing timeline.
Responsibilities:
- Oversee pre-support function to ensure timely and quality service provided in tendering process
- Coach/mentor the pre-sales support team members to deliver high quality pre-sales support
- Ensure resource allocation for pre-sales support is optimised
- Define standards and drive best pre-sales support practice within the team
- Ensure safe and secure storage of all the proposal submissions
- Ensure that the team delivers high quality work in supporting the tender/proposal submission
- Drive the discussion with sales teams to evaluate the proposal outline and timeline in order to meet the tender closing deadline
- Develop and update presales process flow for respective business sector and SOP
- Develop and update standardized proposal templates and to implement the usage within the team
- Discuss with internal stakeholders to evaluate the operational process issues and SLA required to meet the presales support timeline
- Update the team for any changes in the presales process in order to adhere to the latest processes
- Account for team’s service level agreement, establish their KPIs and overall team performance
The ideal candidate should possess:
- Bachelor’s degree/ Diploma in relevant disciplines
- Min. 6 years of relevant experience in ICT equivalent industry
- Able to deliver high quality pre-sales support with tight timeline
- Good leadership and experienced in supervisory role
- Outstanding stakeholder management skills, communication skills and interpersonal skills
- Proactively identify areas for improvement in pre-sales support and for team’s implementation
- Take ownership of tendering support across different business sectors and manage multiple tenders within a tight timeline
- Advanced proficiency in Microsoft Office tools (e.g. Excel, PPT, Word)
- Solution oriented with keen interest in proposing and driving change when required