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Technical Support Manager

Date: 26-Oct-2021

Location: Thailand, Thailand

Company: Singtel Group

 

Singtel, Asia’s leading communications technology group, provides an extensive range of telecommunications and digital services to millions of consumers and businesses across Asia, Australia, Africa and the USA. With over 140 years of innovation behind us, we continue to push boundaries in our networks and services, to enrich lives and transform businesses.

 

Our core values – Customer Focus, Challenger Spirit, Teamwork, Integrity, and Personal Excellence – shape the way we work. We are passionate about making a difference and have an open and inclusive culture where everyone is empowered to do their best. Our diverse business means you will enjoy unique opportunities and rewarding experiences to learn and grow your career in a dynamic industry.

 

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020

 

Key responsibilities

  • Responsible for the implementation, operations and maintenance of SingTel Infrastructure equipment to support SingTel products and services.
  • Responsible for the implementation, operations and maintenance of SingTel customer circuits.
  • Assist Project Managers on project implementation, ensuring daily/regular provisioning progress updates
  • Engage in-country local access circuit (Oversea Local Leased Circuit - OLLC) providers to ensure progress and update progress tracking records
  • Drive OLLC project implementation and provisioning with OLLC providers. Track/ensure completion of critical service delivery activities such as equipment installation, physical cabling, testing, circuit acceptance and handover to customer, plus ensuring successful circuit commissioned with proper documentation
  • To source and evaluate in-country equipment/services procurement by adhering to Singtel company policies, plus proper documentation and asset tracking
  • Implement new Node equipment and expansion of existing infrastructure to ensure high reliability and service availability of Singtel in-country network
  • In -country escalation point of contact for Singtel NOC, Service Delivery Managers on a 24x7x365 basis
  • Work closely with SingTel NOC/TAC to track and monitor customer’s OLLC incident ticket progress and fault restoration activities. Initiate escalation to OLLC provider higher levels and relevant parties for support, for extended or critical service outage, to enable faster restoration of service
  • Conduct review on chronic circuit outage problem for root cause analysis, as well as preventive measures and improvement action to be implemented by the OLLC providers to reduce recurring incident in their network

 

The ideal candidate should possess

  • At least 3 - 4 years related working experience in Telecommunication, Engineering, ICT industry
  • A Degree in Electronic Engineering, Telecommunication, Infocom Technology or equivalent. Diploma holders with longer relevant working experience (5 - 6 years) can be considered
  • JUNOS, CCNA/CCNP certification or equivalent would be an advantageous
  • Knowledge of network topology (IP, Optical, VPN, ADM, Carrier-Ethernet, SDH, SD-X, wireless) will be required
  • Hands-on experience in the installation and maintenance of V-edge, Juniper, Cisco routers & Switches

 

We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative.