Security Ops Associate - #CatalystWSP

At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that creates positive impact and a sustainable future for all.

Singtel x Singapore Institute of Technology have embarked on a Work-Study Programme (WSP) launched in Feb 2023. The WSP is called “The Catalyst Programme” which is a structured on-the-job (OJT) development WSP that allows Polytechnic Diploma holders to secure a full-time position with Singtel while pursuing a university honours degree in Applied Computing. This programme is open to Singtel’s internal employees as well as external polytechnic diploma holders preferably from the ICT domain. Non-ICT diploma holders are encouraged to apply as well. In line with building capability in Singapore ICT sector this program will develop & groom talent over a 3-year period completing micro-credentials for each module which eventually stack-up to an honours degree in Applied Computing. Candidates will be offered a specific role as the one shared below. Are you ready for this challenge?

At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that creates positive impact and a sustainable future for all.

What you will do?

• 24 x 7 triage, short-turn analysis of real-time security alerts & generate tickets, or escalation to L2 Security Analysts that are not in the Automation Runbook.
• 24 x 7 escalation to resolver upon receiving automated generated incident tickets on the health of SOCaS infrastructure, IT/OT managed security devices, or from the website defacement restorer activation alert.
• 24 x 7 manage problems till closure which include:
• Ensure that Service Level Agreements are met.
• Liaising with customers with regards to information security incidents
• Provision and performance of remedial actions to enhance customers' network security posture

Requirements

• Polytechnic Diploma in Computer Science, Information Technology or Information System.
• Fresh graduate/1 year working experience in IT Infrastructure Operation and/or Support.
• Willing to work with 24/7 shift pattern that includes weekend work.
• Sound fundamental knowledge on Internet technologies, such as TCP/IP, HTTP, SSL, DNS, OWASP Top10 and web servers (e.g. Apache, IIS, Nginx, etc.).
• Understanding of firewalls, endpoint detection and response (EDR), IDS/IPS, WAF, etc.
• Good to have
  • Experience in scripting (e.g. shell scripting, Macro, PHP, Perl, Java, etc.) and/or Regular Expression.
  • Experience with TCP/IP packet analysis / network debugging with tcp dump or similar.
  • Experience with web security concepts and technologies such as web application firewall, proxy.
  • Experience general security technologies, processes, and concepts.
  • Industry recognized security certifications (GCIA/GCIH, CISSP, CISA, CEH, etc.).
  • Experience writing/decoding exploit, vulnerability, and attack detection signatures.
  • Experience working with a SOC team is an advantage.

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.