Senior Analyst, Transformation Office - Fixed Term

We don’t sit back and wait for the future to happen, we are out there crafting our own path through new technology, innovation, and investment. We are truly a challenger brand, with challenger spirit.

The Senior Analyst, plays a key role in supporting Customer Success and the Transformation Office by managing the Customer Success Governance framework. This role is responsible for crafting, implementing, tracking, and improving governance within the business unit, working closely with a hybrid Agile and Waterfall Delivery Methodology to enhance risk management, decision-making, accountability, and planning. Success in this role requires strong organizational skills to navigate a fast-paced environment and manage multiple business partners across the enterprise.

Please note, this is a temporary role on a fixed term of up to 12 months.

Ready to reimagine your career at Optus?

• Develop status reports, build executive presentations, and deliver program insights, supporting SLT-level reporting.
• Provide governance and reporting support to initiative leads, managers, and Transformation PMO, continually improving processes.
• Collaborate with teams to optimize and implement the Governance Framework, gather feedback, and adjust as needed.
• Lead training for various business partners on the framework, manage knowledge resources, and adhere to compliance with governance standards.
• Coordinate project planning, reporting, and portfolio benefits tracking, preparing financial and benefits reports for senior management.

It starts with you!

• Relevant formal qualifications in Project Management, Agile, Business Analysis, along with a tertiary degree in Business, IT, or a related field and hands-on experience within hybrid environments
• Proficient in Excel and PowerPoint for senior executive reporting, with strong knowledge of delivery tools like Jira, Jira Align, and Confluence, and experience working as an analyst in portfolio office environments.
• Skilled at building and influencing relationships across business units and stakeholders, with an ambitious, agile, and composed approach under pressure, effectively managing ambiguity and unexpected challenges.
• Demonstrated ability to work autonomously and proactively, managing people, building collaborative relationships, and effectively handling fast paced situations and conflicting priorities while influencing outcomes and navigating ambiguity.

The good stuff …

• 3 days in the office, 2 days remote – with flexible hours to suit!
• Inclusive paid parental leave, up to 14 weeks for the primary care giver
• All Optus employees have access to resources, webinars and support via the ‘Parents at Work portal’
• Own your own growth by accessing an extensive online and facilitator led learning catalogue – even earn a MBA micro-credential via OptusU (University)
• Connect at work through one of our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans and Yarn Network

At Optus, we have an ambitious goal to be Australia’s most loved everyday brand. Curious about our culture? Go behind the scenes with our people by searching #OptusLife on LinkedIn.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au along with your preferred method of contact and we will be in touch.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity.

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