Senior Application Engineer (Kenan)

Date: 13 Nov 2023

Location: Singapore, Singapore

Company: Singtel Group

At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that creates positive impact and a sustainable future for all.



Be a part of something BIG!


As an Application Engineer the role will focus on application support and enhancements delivery for Enterprise Billing applications.


Make an Impact by:

  • Providing production support and maintenance for Core System applications supporting Singtel Enterprise Business.
  • Managing daily operations together with the appointed vendors on the various support and maintenance activities:
    • To trouble shoot, identify and fix the technical and operational issues as per SLA.
    • To provide root cause analysis of the issue.
    • Follow-up with incidents resolution with business users to closure.
  • Maintaining and updating technical documents and procedures.
  • Coordinating escalation and resolution of major service issues and incidents.
  • Responding and reporting promptly to management and business users regarding critical outages until resolution.
  • Ensuring compliance with regulatory and company policies.
  • Providing 7 x 24 production support including weekends and holidays


Skills for Success: 

  • Degree in Computer Science, IT, software or computer engineering fields or equivalent.
  • Experience and proficiency with Amdocs Kenan
  • Minimum 5 years of IT working experience and at least 1 year of experience in providing production support for mission critical applications and monitoring of production health for issues and problems.
  • Experience in technical areas: Database Query using Oracle, PL/SQL, MSSQL, C, C++, .Net
  • Effective communication and interpersonal skills with other internal /external departments, and personnel of various levels.


Rewards that Go Beyond:

  • Full suite of health and wellness benefits
  • Ongoing training and development programs
  • Internal mobility opportunities


Your Career Growth Starts Here. Apply Now!


We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.