Senior Associate Engineer, Customer Success (Data Centre)

Passionate about making a real impact? Join our team at Nxera to unfold the new era! Be at the forefront of the data centre (DC) industry with a unique focus on sustainability, connectivity and AI which sets us apart as the next generation DC operator. You will also get to gain invaluable experience in a fast-growing industry that is powering the digitalisation wave. Be empowered to co-create the future with our dynamic teams!

Make an Impact by

• Serve as the primary point of contact for key account customer.
• Conduct Logical Security Reviews (privilege accounts, logs, changes).
• Maintain customer database (authorized personnel, escalation list).
• Coordination with customer for maintenance activities.
• Coordination with customer for all audits.
• Final review and closure of all Incidents.
• On-site support during major maintenance.
• Ensure all customer SLA requirements are met and maintained.
• Handle customer SLA meetings, including review of SLA, consumption, PUE, Incidents, audits, improvement plans, etc.
• Ensure maintain good relationship with VVIP and potential customers.
• Ensure to take ownership of the critical issues and follow-up until its closure to meet the customer expectation.

Skills for Success

• Diploma / Degree in Engineering or equivalent.
• Minimum 2-3 Years experience in Data Centre industry in the Operational and/or Service Delivery field.
• Service management experience preferred.
• Experience in customer service environment.
• Have a passion for customer service and possess excellent customer handling skills.
• Good at planning and organization. Independent and capable of decision making and problem solving.
• Highly motivated and able to work independently under pressure.
• Good communication and written skills.
• Good in report writing and presentation skill.
• Team player who is also able to perform independently.

Rewards that Go Beyond

• Flexible work arrangements
• Full suite of health and wellness benefits 
• Ongoing training and development programs 
• Internal mobility opportunities

Your Career Growth Starts Here. Apply Now!