Senior Associate Engineer, Service Desk

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative. 

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.

Singtel Networks, the most established telecommunications infrastructure provider in Singapore is transforming to enable the digital generation of tomorrow. We are introducing new capabilities in 5G, Cloud, Analytics, Digital Commerce, Software Engineering, Cyber Security to enhance our core competencies and deliver innovative and differentiated Mobile and Fixed services (Broadband, TV and Telephony) for our customers. We are committed to celebrating inclusion and diversity and is a strong believer to upskill and nurture all individuals. Come join us today as we build Singtel’s Networks of tomorrow, and Empower Every Generation to live, work and play in new ways!

Make an Impact by:

• Perform end user support (SingTel Corporate services) and system incidents and requests using basic technical and service knowledge.
• Assisting in assuming initial ownership for the coordination, investigation and documentation of customer and system incidents.
• Assisting in the initial level of diagnosis of problems and incidents and helping in resolving them when appropriate.
• Assisting in interpreting problems or errors at a basic level and helping in the assessment of risks of events and escalating appropriately to protect client services.
• Helping ensure proper documentation for all problems, incidents, and requests.
• Helping follow up on incidents to ensure customer satisfaction.
• Helping monitor issues until they are closed.
• Demonstrating a good understanding of the customer’s business needs and applying them to the management of system events & incidents.
• Manage call and email task within the target Service Level
• Working with other teams and other group of stakeholders (e.g. technical team, service desk) to ensure the coordinated management of incidents.
• Seeking opportunities to improve knowledge, skills, and performance and is receptive to constructive feedback.
• Improve operational processes to enable operations staff to operate effectively.

Skills for Success:

• Min Diploma / Degree in IP networking or telecommunications/mobile communication or equivalent
• 2 to 3 years of working experience in telecommunication environment work.
• Basic knowledge of telecommunications technologies, including 4G, 5G, LTE and VoLTE.
• Knowledge of value-added services such as mobile charging solutions including the postpaid and prepaid, short-messaging service, or mobile commerce applications is an advantage.
• Basic technical knowledge of computer networking, including knowledge of hardware, protocols, and internet standards.
• Desire to work in an information systems environment
• Good oral and written communication skills
• Must be customer focus
• Ability to work creatively and analytically in a problem-solving environment to improve customer service.
• Ability and willingness to work as a team member and on varied shift types for 24/7 support

Your Career Growth Starts Here. Apply Now!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.