Senior Associate Engineer - #catalystWSP

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative.

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.

Be a Part of Something BIG! 

Singtel x Singapore Institute of Technology have embarked on a Work-Study Programme (WSP) launched in Feb 2023. The WSP is called “The Catalyst Programme” which is a structured on-the-job (OJT) development WSP that allows Polytechnic Diploma holders to secure a full-time position with Singtel while pursuing a university honours degree in Infrastructure and Systems Engineering. This programme is open to Singtel’s internal employees as well as external polytechnic diploma holders preferably from the ICT domain. Non-ICT diploma holders are encouraged to apply as well. In line with building capability in Singapore ICT sector this program will develop & groom talent over a 3-year period completing micro-credentials for each module which eventually stack-up to an honours degree in Infrastructure and Systems Engineering. Candidates will be offered a specific role as the one shared below. Are you ready for this challenge? 

Make an Impact by

• To achieve the SLA (Service Level Agreement), closely coordinate with INOC/TAC/1608 on the prompt fault clearing and service restoration of access copper cable.
• Troubleshoot the voice circuit fault. If necessary, escalation to tier two technical support.
• Switch work execution in NGN/IPCTX/N2000 are executed in accordance with provided work orders instructions.
• Manage and oversee the queue of pending activities related to work orders.
• Ensure all queued activities are executed promptly to meet operational timelines.
• Identify cases requiring the involvement of other stakeholders and reassign orders accordingly for necessary action.
• Support actions to take for rerouting traffic during cable-related service outages.
• Address inquiries, clarify instructions, and provide updates to stakeholders involved in work order processes.
• Transform operation team for future way of work (automation, AI, ML)
• Manage asset sighting, asset commissioning & condemning.
• Perform any other duties as assigned by the supervisor.

Skills for Success

• A completed diploma from a reputable Polytechnic.
• 3 years or less work experience.
• Able to work independently at the same time a team player.
• Able to work under pressure and has good problem-solving skills.
• Proactive, open-minded, take initiative to learn and innovate.
• Possess growth mindset and strong desire to improve operational efficiency.
• Able to work during non-office hours on an occasional basis and be on 24-hour by 7-day standby alert for ad-hoc faults.
• Good analytical troubleshooting skills in technical fault isolation.

Your Career Growth Starts Here. Apply Now!

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