Senior Associate Engineer - #catalystWSP

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative.

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.

Be a Part of Something BIG!

Singtel x Singapore Institute of Technology have embarked on a Work-Study Programme (WSP) launched in Feb 2023. The WSP is called “The Catalyst Programme” which is a structured on-the-job (OJT) development WSP that allows Polytechnic Diploma holders to secure a full-time position with Singtel while pursuing a university honours degree in Infrastructure & Systems Engineering. This programme is open to Singtel’s internal employees as well as external polytechnic diploma holders preferably from the ICT domain. Non-ICT diploma holders are encouraged to apply as well. In line with building capability in Singapore ICT sector this program will develop & groom talent over a 3-year period completing micro-credentials for each module which eventually stack-up to an honours degree in Infrastructure & Systems Engineering. Candidates will be offered a specific role as the one shared below. Are you ready for this challenge? 

Make an Impact by

• System operations to provide smooth service availability for BizVoice, SIP trunk 
• Supports C5 migration for SIP Trunk service from Cisco (Broadsoft) to Huawei C5 system
• Supports internal and external audit preparations and exercise for the system
• Supports system and security patches, updates to the system
• Conduct regular health checks to ensure optimal system performance.

• Handling Customer Complaints and Basic Troubleshooting (Level 2)

• Manage and execute the provisioning of work orders for enterprise customers.

• Be on a 24/7 stand by to handle any critical issues that arise, ensuring minimal service disruption.

Skills for Success

• A completed diploma from a reputable Polytechnic
• 3 years or less work experience
• Experience with telco or networking duties
• Knowledgable on SIP Trunk, Linux & IP Networking services
• Able to communicate (written and spoken) with clarity and effectively to stakeholders.