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#EG-SP - Senior Business System Analyst

Date: 31-Aug-2021

Location: Singapore, Singapore

Company: Singtel Group


  • To gather, analyse and formalise user’s business requirements and processes, evaluate on feasibility of implementation and manage project scope.
  • Lead discussion with customers, drive requirement gathering session including reviews/walkthroughs.
  • Review project documentation such as Requirement Specifications / Use Case Specifications to meet customers’ requirements and conforms to quality management process standards and procedures to minimise rework.
  • Adhere to project scope, update requirement traceability matrix, inform and record out-of-scope issues.
  • Review and develop technical design specification and translate technical design into process/program specification.
  • Lead in preparation of test scenarios, conduct User Acceptance Test (UAT) and all the activities in UAT phase.
  • Prepare user manual and operations manual and facilitate training of users and operators in using the system.
  • Manage and escalate critical issues such as scope creep with the relevant managers.
  • Maintain good rapport with customer and manage their expectation.
  • Provide consultancy and advice to the business solution. Anticipate, quantifies and resolves problems and issues related to requirements.
  • Provide consultancy to the team on IT products and tools, including interconnectivity and relationships between the tools.
  • Guide the team in understanding the system architecture design and information architecture design.
  • Provide advice to clients in a specific domain to review the business process and propose improvements and ICT solutions to meet their needs.


The ideal candidate should possess:

  • Degree in in Computer Science, Engineering or a related discipline
  • 7 years of IT experience in project management and business analysis
  • Experienced in supporting / developing Bespoke application
  • Experienced in Software Development Life Cycle (SDLC), SCRUM, Agile methodology
  • Familiar with MSSQL 2012and above, .Net Enterprise Architect,
  • Experienced in IT business analysis techniques / Project Financial and Management tools
  • Self-motivated with a “can-do” attitude
  • Excellent presentation, communication and negotiation skills
  • Ability to lead, develop and maintain good relationship with customers.