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Business System Analyst

Date: 04-Jan-2023

Location: Singapore, Singapore

Company: Singtel Group

NCS is a leading technology services firm with presence in Asia Pacific and partners with governments and enterprises to advance communities through technology. Combining the experience and expertise of its 10,000-strong team across 49 specialisations, NCS provides differentiated and end-to-end technology services to clients with its NEXT capabilities of digital, cloud, platforms as well as core offerings in application, infrastructure, engineering and cyber security. NCS also believes in building a strong partner eco-system with leading technology players, research institutions and start-ups to support open innovation and co-creation. For more information, visit

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

As Business System Analyst, the broad area of your job responsibilities will cover the following:

  • Gather, analyze and formalize user’s business requirements and processes, evaluate on feasibility of implementation and manage scope of project 
  • Conduct gap analysis of current business process to identify improvement opportunities
  • Prepare project documentation such as Requirement Specifications/Use Case Specifications etc Adhere to project scope, update requirement traceability matrix, inform and record out-of-scope issues
  • Develop technical design specification and translate technical design into process/program specification 
  • Assist in the integration testing, system testing, User Acceptance Test & implementation activities
  • Prepare user manual and operations manual, and plan & facilitate training of users and operators
  • Make changes to configurable items, which include hardware, software, documentation, etc. 
  • Participate in Design Review, Coding and Code Review sessions
  • Escalate and discuss critical issues such as scope creep with the relevant managers. 
  • Provide post implementation support (including production support and service requests)


Ideal candidate should possess the following:

  • Degree / Diploma in Computer Science/ Computer or Software Engineering or a related discipline
  • Min. 4 years of working experience in IT Projects/ IT Business Analysis techniques 
  • Possess relevant system development / maintenance experience via Java/.net technologies and strong knowledge in SQL and PowerBI/ Tableau
  • Good understanding in Software Development Life Cycle (SDLC) processes 
  • Strong problem-solving skills and ability to think out of the box 
  • Team player with strong communication and interpersonal skills