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Senior Business System Analyst

Date: 10-Sep-2022

Location: Singapore, Singapore

Company: Singtel Group

NCS is a leading technology services firm with presence in Asia Pacific and partners with governments and enterprises to advance communities through technology. Combining the experience and expertise of its 10,000-strong team across 61 specialisations, NCS provides differentiated and end-to-end technology services to clients with its NEXT capabilities of digital, cloud, platforms as well as core offerings in application, infrastructure, engineering and cyber security. NCS also believes in building a strong partner eco-system with leading technology players, research institutions and start-ups to support open innovation and co-creation. For more information, visit 


We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

Job Summary:

The Senior Business System Analyst is responsible to lead discussions, drive requirement sessions, gather, analyse and formalise user’s business requirements and processes as well as evaluate on feasibility of implementation and manage scope of project.



  • Gather, analyse and formalise user’s business requirements and processes, evaluate on feasibility of implementation and manage scope of project.
  • Lead discussion with customers, drive requirement gathering session, including reviews/walkthroughs.
  • Review project documentation such as Requirement Specifications/ Use Case Specifications to ensure that it meets customers requirement and conforms to quality management process standards and procedures to minimise rework. 
  • Adhere to project scope, update requirement traceability matrix, inform and record out-of-scope issues.
  • Review / develop technical design specification and translate technical design into process/program specification.
  • Lead in preparation of test scenarios, conducting User Acceptance Test (UAT) and the activities in UAT phase.
  • Prepare user manual and operations manual and plan & facilitate training of users and operators in using the system.
  • Manage and escalate critical issues such as scope creep with the relevant managers.
  • Maintain good rapport with customer to manage their expectation in terms of project scope & schedule.
  • Provide consultancy and advice to the business solution. Anticipate, quantifies and resolves problems and issues related to requirements.
  • Provide consultancy to the team on IT products and tools, including interconnectivity and relationships between the tools. 
  • Guide the team in understanding the system architecture design and information architecture design.
  • Provide advice to clients in a specific domain to review the business process and propose improvements and ICT solutions to meet their needs.

The ideal candidate should possess:

  • Degree/ Diploma in Computer Science, Engineering or a related discipline
  • 7 years IT experience in project management and business analysis
  • Experienced in Software Development Life Cycle (SDLC) or SCRUM
  • Technology – Familiar with MSSQL and .NET
  • Domain – Familiar with Project Financial, Project management tools etc
  • Experience in supporting/developing Bespoke web applications.
  • Project Management skill
  • Professional certifications in CITPM, PMI, PMP or PRINCE2
  • Good verbal and written communication skills