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Senior Consultant, Application (RPA)

Date: 14-Jun-2019

Location: Singapore, Singapore

Company: Singtel

The Automation Consultant is responsible to execute on Robotic Process Automation (RPA) by designing RPA process map, developing and testing of RPA automation, ensuring quality of RPA scripts and maintenance of RPA scripts. You will be regarded as the subject matter expert in the area of process automation to assist customers to achieve greater efficiency in their daily operations.


  • Facilitating workshops; working with process owners/SMEs and technology teams to analyse and assess automation feasibility as well as documenting business requirements, process maps and user stories (work instructions)
  • Implementing automation with RPA software to deliver against business requirements, software and industry best practices
  • Designing insightful reporting for business process improvement and benefit realization
  • Carrying out end-to-end testing, troubleshooting and training of robots and programmed automations
  • Supporting change management of existing processes
  • Contributing in presales and solutioning of RPA solutions
  • Building rapport with technology partners and key customers for a win/win partnership
  • Staying updated on key technology trends therefore impressing customers with our new trends knowledge
  • Delivering presentations to internal and external stakeholders on RPA capabilities and insights on process improvement
  • Conducting RPA training for customers
  • Carrying out research and develop artificial intelligence components to augment RPA capabilities


  • Strong in documentation, process analysis and design, requirement gathering and impact analysis
  • Familiar with business processing modelling using BPMN 2.0
  • Ability to apply lean and design thinking in business process modelling
  • Strong software engineering foundation
  • Passion and appreciation for IT capabilities
  • Ability to work both independently and as part of a team with professionals at all levels
  • Strong commitment to professional and service excellence
  • Excellent oral/written communication to liaise with internal and external stakeholders
  • Experience with RPA software, machine learning or Agile project will be added advantage

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