Senior Consultant, Microsoft (D365 Customer Service)

Date: 10 Jul 2024

Location: Singapore, Singapore

Company: Singtel Group

NCS is the leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more.

We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 12,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.


We’re searching for a Senior Consultant, Microsoft (Dynamics 365 Customer Service) to be part of our diverse team of talents here at NCS!


If you believe in going above and beyond, embodying excellence, and bringing people and technology together like never before, we would love to have a conversation with you!


What we seek to accomplish together:


The Senior CRM Technical Consultant is responsible to gather, analyse and formalise user’s business requirements and processes, evaluate on feasibility of implementation and manage scope of project.

He will act as a technical developer and system administrator for Microsoft Dynamics 365 system(s). The individual will be responsible for development and maintenance on Microsoft Dynamics 365 CRM platform. The ideal candidate will have sound knowledge in Dynamics CRM entities, workflows, configurations, customization development, integration development, reporting, dashboards, web resources, CRM solution file management, security model and UI development.



Project Delivery
•    Gather, analyse and formalise user’s business requirements and processes, evaluate on feasibility of implementation and manage scope of project.
•    Prepare project documentation such as Requirement Specifications/Use Case Specifications etc Adhere to project scope, update requirement traceability matrix, inform and record out-of-scope issues.
•    Develop technical design specification and translate technical design into process/program specification. Involve in the design review session.
•    Analyse process/program specifications & translate specifications to program codes, conforming to program guidelines and programming best practices
•    Make changes to configurable items, which include hardware, software, documentation, etc. It covers configuration management planning, configuration identification, configuration controls & audits
•    Review unit test package and test results to ensure the quality of the program 
•    Lead the integration testing, system testing, User Acceptance Test (UAT) & implementation activities to fix the reported problems/bugs of the system to ensure the smooth execution of programs in the production environment  
•    Investigate all reported problems/errors & initiate amendments & testing so that the system can operate correctly & efficiently
•    Prepare & maintain up-to-date system documentation.   
•    Analyse functional requirements to translate into application design using established design methodologies and guidelines
•    Ensure codes comply with NCS security guidelines


•    Lead and work with team members to ensure design and programme codes conform to architecture and design standards, and that design satisfies functional and system requirements
•    Lead and participate in requirements gathering; work with Business Analysts in reviewing and refining functional specifications
•    Participate in peer reviews to improve project quality


A little about you: 
•    Minimum 6 years of experience in developing, implementing and supporting Microsoft Dynamics 365 CRM/CE, CRM 2016/2015.
•    Possess relevant system development / maintenance experience using Microsoft Dynamics 365 CRM/SharePoint related technologies
•    Strong programming skills using the Microsoft CRM SDK, PowerApps, PowerBI, Flow, SSIS, C#, Web Services, XML, SQL Server, ASP.NET, HTML and JavaScript
•    Strong problem-solving skills and ability to think out of the box
•    Experience with Microsoft Dynamics CRM 2013 or later, including configuration and development of processes, plugins and other customizations
•    Understanding of the software development lifecycle (SDLC) and relational database concepts
•    Excellent time management skills, able to meet effort estimates and deadlines
•    Customer focused
•    Strong verbal and written communication skills to understand, debate and evolve requirements from idea to technical solutions
•    Degree in Computer Science / Computer Engineering / Information Technology related field, or IT equivalent
•    Able to travel as required

As Asia’s leading technology services firm, NCS as part of the Singtel Group, aims to create sustainable value for all our stakeholders. We aspire to create the extraordinary, to impact millions of people every day, and to create a positive impact on our environment. Our sustainability strategy sets out the key Environmental, Social and Governance (ESG) areas that aim to create the NCS impact for our clients, our people and our future. 

We Grow our People, Value our Clients, and Create our Future.

We want to change the way we live and work for the better, to create new and sustainable business growth, and to foster an inclusive future for all.

You can find out more about our Group’s sustainability focus to guide how you can contribute to our objectives at Sustainability Reports. 



About NCS Group

We believe in building a talent-led delivery model to enable our best people to lead, and to support them with the right structure, processes, and tools to ensure that our clients are delivered top quality services. Great work is never done alone, which is why we also believe in fostering a collaborative work environment where people with different expertise and talent can come together.

We’re here to make the extraordinary happen.

Find out more at and our LinkedIn career site.

We handle all profiles with the highest level of confidentiality.