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Senior Consultant, Network

Date: 22-Apr-2022

Location: Singapore, Singapore

Company: Singtel Group


Singtel, Asia’s leading communications technology group, provides an extensive range of telecommunications and digital services to millions of consumers and businesses across Asia, Australia, Africa and the USA. With over 140 years of innovation behind us, we continue to push boundaries in our networks and services, to enrich lives and transform businesses.


Our core values – Customer Focus, Challenger Spirit, Teamwork, Integrity, and Personal Excellence – shape the way we work. We are passionate about making a difference and have an open and inclusive culture where everyone is empowered to do their best. Our diverse business means you will enjoy unique opportunities and rewarding experiences to learn and grow your career in a dynamic industry.


Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020





  • Support & manage Core Infrastructure to deliver desired services/outcomes.
  • Take accountable for the quality, timely & customer satisfaction of the project service delivery objectives.
  • Ensure the project service delivery aligned with EDMS ITSM standards, and in accordance to the clients’ policies.
  • Support all Cisco Network devices and CheckPoint, F5 firewalls and VPN.
  • Support operation activities:
    • Service Desk; Event, Incident, Request Fulfilment, Problem, and Access Management
    • Performance Monitoring; Change, Release, Deployment, Demand and Workload Implementation
    • Maintaining Availability (based on Service Design) and Knowledge Repositories
    • Testing and Executing System and Service Recovery Plans based on DRP or BCP
  • Encourages and drives the team through self-development initiatives; mentoring engineers / staff
  • Involves in operational concerns for architectural decisions at technical competency level
  • Responsible for environment maintenance, patches and security updates. Work with security and risk analysis team to maintain up to date environment
  • Identifies necessary network changes, validates proposed changes through testing, develops/submits a detailed work plan
  • Designing and implementing functional network infrastructure & Maintain complete technical documentation.
  • Design and deploy functional networks (LAN, WLAN, WAN).
  • Configure and install software, servers, routers and other network devices
  • Monitor network performance and integrity.
  • Resolve issues tiers of support have escalated by troubleshooting infrastructure &
  • Mentor team members on technical issues.
  • Implementing and administrating network routing protocols such as EIGRP, OSPF, BGP & network Security, IPv6.
  • Undertake projects on new or existing network implementation and enhancement & Work closely with pre-sales to plan for post-sale activities on proposed.



The ideal candidate should possess:

  • A Degree in Computer Science / IT or equivalent
  • A minimum of 5 years’ experience in Managing IT Service Delivery
  • Prior experience in a technical role with Management
  • Strong technical competency with recognized professional certifications in either Network & Security or Systems domain
  • Prior operational experience adopting ITIL best practices, advantageous if ITIL v3 certified
  • Strong investigative, problem solving skills - ability to identify problems and provide solutions
  • Experience in managing and mentoring cross functional and technical competency teams
  • Experience in project handling
  • Experience in managing a complex project with multiple stakeholders and vendors
  • Experience in communicating and influencing at Management
  • Experience in liaising with Business and user communities
  • Working experience in project & vendor management with commitment to drive resolutions
  • Strong customer focus with a commitment to delivery of quality services
  • Being able to motivate & develop a strong team environment through collaborative and constructive Leadership




We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative.