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Senior Consultant, Network

Date: 18-Nov-2021

Location: Singapore, Singapore

Company: Singtel Group

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative. 

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.

 

Responsibilities:

  • Plan, design, install, test & implement systems in accordance to specifications & service level. Where relevant, perform the necessary system programming & configuration.
  • Manage systems changes through change request process & provide status reports to the relevant parties.
  • Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
  • Conduct root cause analysis & implement pro-active measures. Monitor effectiveness of implemented measures.
  • Monitor & measure the performance & availability of systems proactively; implement corrective actions identified to improve performance & availability.
  • Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
  • Implement service continuity measures, i.e., backup/restore procedures & disaster recovery plan, to ensure continuous operation of the business.
  • Provide systems related technical advice to customers or project team.
  • Perform as Level 2 support Engineer.

 

The Ideal candidate should possess:

  • Degree with 3-5 years of network experience.
  • Network specialization skillset in R&S, Wireless or WAN
  • Good at problem solving
  • Able to explain technical problems in simple-terms
  • CCNA & ITIL
  • CCNP in R&S