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Senior Consultant (EDAP)

Date: 13-Jan-2021

Location: Singapore, Singapore

Company: Singtel

Overview

Responsible for planning, designing, installing, testing & implementing systems in accordance to specifications & service level. Where relevant, perform the necessary system programming & configuration.

 

Key Roles & Responsibilities

  • Plan, design, install, test & implement systems in accordance to specifications & service level. Where relevant, perform the necessary system programming & configuration.
  • Manage systems changes through established change request process & provide status reports to the relevant parties.
  • Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
  • Conduct root cause analysis & implement pro-active measures. Monitor effectiveness of implemented measures.
  • Monitor & measure the performance & availability of systems proactively; implement corrective actions identified to improve performance & availability.
  • Monitor the agreed service level (.e.g. service request, system availability),document & maintain the configuration of the systems; provide regular reporting to relevant parties.
  • Plan & implement service continuity measures, i.e., backup/restore procedures & disaster recovery plan, to ensure continuous operation of the business.
  • Provide systems related technical advice to customers or project team.
  • Ensure the management of ICT systems adhere to established processes/ procedures, ITIL best practices and methodologies where applicable.
  • Manage budget, resources and schedule for system implementation /operation activities
  • Established facility management standards/best practices to ensure operation consistency across project/facility management teams

 

The Ideal Candiate Should Have/ Be

  • Degree in Computer Science/ Computer Engineering/ Information Systems or equivalent
  • At least 4-7 years of IT experience and 2 years of experience in Systems Suppor
  • Must have Skill:
    • Drupal 7.x
    • DKAN 1.x
    • PHP 5.x
    • Apache 2.x
    • MySQL 10.x
    • Oracle 12c
  • Preferred Skill: Redhat Linux 7 OS Administration, Shell scripting, PHP and Web Application Technologies
  • Applicants who require a work pass need not apply