Senior Consultant, Systems

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Date: 28-Jan-2019

Location: Singapore, Singapore

Responsibilities:

  • Plan, design, install, test & implement systems in accordance to specifications & service level. Where relevant, perform the necessary system programming & configuration.
  • Manage systems changes through established change request process & provide status reports to the relevant parties.
  • Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
  • Conduct root cause analysis & implement pro-active measures. Monitor effectiveness of implemented measures.
  • Monitor & measure the performance & availability of systems proactively; implement corrective actions identified to improve performance & availability.
  • Monitor the agreed service level (.e.g. service request, system availability),document & maintain the configuration of the systems; provide regular reporting to relevant parties.
  • Plan & implement service continuity measures, i.e., backup/restore procedures & disaster recovery plan, to ensure continuous operation of the business.
  • Provide systems related technical advice to customers or project team.
  • Ensure the management of ICT systems adhere to established ISO20000 and ISO27001 processes/ procedures, ITIL best practices and methodologies where applicable.
  • Manage budget, resources and schedule for system implementation /operation activities
  • Established facility management standards/best practices to ensure operation consistency across project/facility management teams

 

The ideal candidate should possess:

  • Diploma/Degree in Computer Science, Information Technology or Electronics Engineering
  • Minimum 3 years in Microsoft Server administration.
  • Possess Microsoft Certified Solutions Associate (MCSA).
  • Preferably with VMware Certification and/or ITIL certification.
  • Good Knowledge of following products will be advantageous:
    • Active Directory/DNS/DHCP/GPO
    • VMware vSphere 6
    • Microsoft Windows 2008-2016
    • Netbackup
    • Storage (SAN/NAS)
    • Symantec Endpoint Protection
  • Proficient in Powershell, Batch Command and/or VB scripting.
  • Good understanding of server, storage and networking concept.
  • Dynamic, customer oriented, experience working in a fast paced Outsourcing environment.
  • Must be a team player, willing to learn, initiative to drive and follow up on outstanding issues to closure.

 

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