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Senior Consultant, Systems

Date: 18-Nov-2020

Location: Singapore, Singapore

Company: Singtel

NCS is a leading information and communications technology (ICT) and communications engineering services provider across the Asia-Pacific region. We are headquartered in Singapore and a wholly owned subsidiary of the Singtel Group. We have in-depth domain knowledge and unique capabilities that create business value for customers. We offer a broad range of services, including consulting, systems development and integration, business process outsourcing, infrastructure management and solutions, and technology solutions.
 

As a Senior Consultant, Systems, the broad area of your job responsibilities will cover the following: 

  • Manage system changes through change request process & provide status reports to the relevant parties.
  • Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
  • Monitor & measure the performance & availability of systems proactively; implement corrective actions identified to improve performance & availability.
  • Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
  • Ensure service level meet requirement.  Propose and implement action plan when required.
  • Monitor system according to standard operations procedures.
  • Expected to work during off-peak hours on system activities (e.g. patching, upgrade)
  • Identify, research, and resolve technical problems
  • Be able to effectively operate within set guidelines, policies and procedures, and able to execute instructions with minimal supervision
  • Provide supporting documentation, reports and other information to management (e.g. system utilization reports)
  • Provide support to users on a variety of system technologies including Microsoft Windows Server OS, VMWare, etc.
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Ideal candidate should possess the following:

  • Diploma/Bachelor degree in Computer Information Systems or related field.
  • VMWare VCP Certification
  • ITIL v3 Foundation Certification - Mandatory
  • Windows Server Certification (e.g. MCSA: Windows Server 2008, MCSA: Windows Server 2012)
  • Minimum 2 years working experience relevant to functional area.
  • Able to work under pressure and odd hours
  • Server/Virtualization (Windows), Hypervisors(Vmware), Virtualization(VMware vRealize™ Automation(VRA), vRealize Orchestrator (vRO), VMware vRealize™ Suite), AD, DNS
  • Storage/Backup(3PAR, EMC, NetApp, Dell, Brocade, EMC Avamar, Symantec NetBackup, Commvault, Data Domain VTL)
  • Operational Support(ITSM tools, SCCM, SCOM)
  • Basic Network and Security knowledge (TCP/IP, Loadbalancer, firewalls, SFTP, Antivirus etc.)