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Senior Consultant (Outsystems maintenance support)

Date: 13-Jan-2021

Location: Singapore, Singapore

Company: Singtel

Overview

Responsible for planning, designing, installing, testing & implementing systems in accordance to specifications & service level. Where relevant, perform the necessary system programming & configuration.

 

Key Roles & Responsibilities

  • Plan, design, install, test & implement systems in accordance to specifications & service level. Where relevant, perform the necessary system programming & configuration.
  • Manage systems changes through established change request process & provide status reports to the relevant parties.
  • Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
  • Conduct root cause analysis & implement pro-active measures. Monitor effectiveness of implemented measures.
  • Monitor & measure the performance & availability of systems proactively; implement corrective actions identified to improve performance & availability.
  • Monitor the agreed service level (.e.g. service request, system availability),document & maintain the configuration of the systems; provide regular reporting to relevant parties.
  • Plan & implement service continuity measures, i.e., backup/restore procedures & disaster recovery plan, to ensure continuous operation of the business.
  • Provide systems related technical advice to customers or project team.
  • Ensure the management of ICT systems adhere to established processes/ procedures, ITIL best practices and methodologies where applicable.
  • Manage budget, resources and schedule for system implementation /operation activities
  • Established facility management standards/best practices to ensure operation consistency across project/facility management teams

 

The Ideal Candidate Should Have/ Be

  • Degree in Computer Science/Computer Engineering/ Information Systems or equivalent
  • Years of IT Experience: 5-10 Years
  • At least 2 years expereience in system support
  • Must have Skill: Outsystems Platform
  • Experience in Microsoft Server, Virtualisation and System Management Tools is preferred
  • Applicants who require work pass need not apply