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Senior Consultant, Systems

Date: 13-Jan-2021

Location: Singapore, Singapore

Company: Singtel

NCS is a leading information and communications technology (ICT) and communications engineering services provider across the Asia-Pacific region. We are headquartered in Singapore and a wholly owned subsidiary of the Singtel Group. We have in-depth domain knowledge and unique capabilities that create business value for customers. We offer a broad range of services, including consulting, systems development and integration, business process outsourcing, infrastructure management and solutions, and technology solutions.

As a Senior Consultant, Systems, the broad area of your job responsibilities will cover the following:

  • Plan, design, install, test & implement systems in accordance to specifications & service level. Where relevant, perform the necessary system programming & configuration.
  • Manage systems changes through established change request process & provide status reports to the relevant parties.
  • Responsible for planning, designing, installing, testing & implementing  systems in accordance to specifications & service level. Where relevant, perform the necessary system programming & configuration.
  • Conduct root cause analysis & implement pro-active measures. Monitor effectiveness of implemented measures.
  • Monitor & measure the performance & availability of systems proactively; implement corrective actions identified to improve performance & availability.
  • Monitor the agreed service level (.e.g. service request, system availability),document & maintain the configuration of the systems; provide regular reporting to relevant parties.
  • Plan & implement service continuity measures, i.e., backup/restore procedures & disaster recovery plan, to ensure continuous operation of the business.
  • Provide systems related technical advice to customers or project team.
  • Ensure the management of ICT systems adhere to established ISO20000 and ISO27001 processes/ procedures, ITIL best practices and methodologies where applicable. (check with t)he rest of eng.
  • Manage budget, resources and schedule for system implementation /operation activities
  • Established facility management standards/best practices to ensure operation consistency across project/facility management teams


Ideal candidate should possess the following:

  • Diploma / Degree in Information Technology, Electrical / Electronic, Information Systems or equivalent discipline
  • Having 3 - 5 Years extensive hands-on experience in systems support
  • Good analytical and problem-solving skills
  • Proficient Microsoft Hyper-V, VMWare, EMC Storage
  • Windows 2008/2012/2016 Server
  • Active Directory, DHCP, DNS, Group Policy
  • Good knowledge on application tiers, IIS, Databases, Change Management processes and Trendmicro / Symantec Anti-virus, Commvault / Symantec Backup products will be preferredDevelop and deliver new functions, modules, enhancements in ServiceNow portal and ITSM