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Fraud Manager (Digital Bank)

Date: 04-Feb-2021

Location: Singapore, Singapore

Company: Singtel Group

We are living in exciting times. Technology is reshaping how we live and we want to use it redefine how financial services are offered, which is why Singtel and Grab are coming together. Singtel is Asia’s leading communications group connecting millions of consumers and enterprises to essential digital services while Grab is the leading technology company in Southeast Asia offering everyday services to consumers. Together, we have big dreams to unlock and financial inclusion for people in our region is just one.  We want to build a digital bank with the right foundation - using data, technology and trust to solve problems and serve customers


Get to know the Role:
•    Own, develop and drive the fraud management framework for the Digibank in Singapore.
•    Define and implement fraud risk policies, standards and processes to ensure threats of unlawful maneuvering are prevented and/or detected early and neutralised for both external and internal threats.
•    Perform fraud risk assessments for new products, processes and initiatives to ensure the Bank is not susceptible to fraud. 
•    Own tools, products and data for the domain. Work closely with business, product and technology teams to continually improve tech capabilities.
•    Act as fraud subject matter expert towards the rest of the bank. Conduct training or awareness sessions.
•    Work closely with the Risk Analyst and/or external regulatory parties to perform investigation, conduct monitoring, as well as reporting on the domain.
•    Report to the Head of Operational Risk in a clear, concise, objective and factual manner using available data on arising incidents/trends and mitigating plans.
•    Work closely with the Bank’s Communications team, plan and lead external advocacy efforts and outreach programmes to promote user trust and security on the digibank platform.
•    Develop data analytics to help prevent and solve fraud
•    Lead liaison and coordination with the police/CAD on fraud investigations
•    Support Legal in the event of court cases for Fraud and disputes on supporting material


The must haves: 
•    Problem-solving, positive and constructive attitude is a must.
•    Structured, factual and data-driven. Ability to deep dive into data and elaborate clear and synthetic insights.
•    High level of discretion and capable of confidently using experience and data to assess and recommend a best course of action even in an ambiguous situation.
•    At least 10 years of relevant hands-on banking or fintech experience, or other heavily regulated environments subject to financial crime.
•    Flexible to work on incident triaging and escalations which may be non standard work timings during incident periods.
•    Tech savvy, prior experience in data query and mining tools (Excel, SQL, Python / R) are good to have.