Senior Customer Care Officer

• Managing incoming calls and making outbound calls to customers on their mobile related queries/cases
• Study and analyse customer dispute cases by demonstrating good mind mapping, understanding and problem solving skills
• Liaise with other stakeholders for fact findings so as to reach to a fair and acceptable customer solutions
• Use of CRM systems to retrieve and communicate customer data and details in a clear and concise manner
• To follow up with all customer requests and call backs
• To proactively upsell and cross-sell Singtel’s product and services whenever possible for a complete solutions

Requirements:

• Minimum Diploma
• Minimum 1 year experience in Call Centre
• Able to commit to weekends and PH (5 days work week)