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Senior Customer Care Officer (Agency)

Date: 12-May-2022

Location: Singapore, Singapore

Company: Singtel Group

 

Singtel, Asia’s leading communications technology group, provides an extensive range of telecommunications and digital services to millions of consumers and businesses across Asia, Australia, Africa and the USA. With over 140 years of innovation behind us, we continue to push boundaries in our networks and services, to enrich lives and transform businesses.

 

Our core values – Customer Focus, Challenger Spirit, Teamwork, Integrity, and Personal Excellence – shape the way we work. We are passionate about making a difference and have an open and inclusive culture where everyone is empowered to do their best. Our diverse business means you will enjoy unique opportunities and rewarding experiences to learn and grow your career in a dynamic industry.

 

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020

 

 

Why Join Us?

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative.

Our core values – Customer Focus, Challenger Spirit, Teamwork, Integrity, and Personal Excellence – shape the way we work. We are passionate about making a difference and have an open and inclusive culture where everyone is empowered to do their best. Our diverse business means you will enjoy unique opportunities and rewarding experiences to learn and grow your career in a dynamic industry. If you are seeking for a challenging but highly fulfilling career, and possesses a strong passion to serve, WE WANT YOU.


The Senior Customer Care Officer will be frontline to all customer product queries. Officers will have opportunities to work cross-functionally and manage challenging situations. On-the-job training about different Singtel products will be provided to deliver customer satisfaction.
 

What will your typical day look like?

  • Resolve enquiries and complaints made by SingTel customers through telephone or webchat
  • Process orders, forms, applications and requests
  • Record details of enquiries and customer interactions including actions taken
  • Communicate and coordinate with internal departments at all levels
  • Acquire multiple product knowledge to enhance ability to understand customer needs across different SingTel products.
  • Identify processes, procedures and workflow improvements and assist in the implementation
  • Meet and/or exceed all individual and team Key Performance Indicators (KPI) set by the management

 

Is this you?

  • At least 1 year of experience in a fast-paced customer service industry
  • Familiar with MS Office applications
  • Strong team player and self-driven individual
  • Customer-oriented with good interpersonal and communication skills
  • Highly adaptable to a fast-paced and dynamic environment
  • Possess critical thinking and problem-solving skills
  • Willing to work rotating shifts

 

 

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020

Singtel, Asia’s leading communications technology group, provides an extensive range of telecommunications and digital services to millions of consumers and businesses across Asia, Australia, Africa and the USA. With over 140 years of innovation behind us, we continue to push boundaries in our networks and services, to enrich lives and transform businesses.
 

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

 

 

We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative.