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Senior Customer Solution Manager

Date: 29-Sep-2022

Location: Singapore, Singapore

Company: Singtel Group

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative. 

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.

 

Key Responsibilities:

  • Provide high quality pre-sales technical consultation and develop cost effective, resilient, innovative and reliable ICT solutions to win proposals and bids/tenders and achieve high customer satisfaction for the services rendered. 
  • Perform role of overall solution architect integrating network solutions include Satellite, ICT and application services; ensuring solutions proposed by partners meet customer requirements.
  • Provide technical support to business managers on Singtel satellite services.
  • Conduct presentations on proposed solutions and new technologies to customers.
  • Ensure quality documentation and updates for customer’s network configurations and processes.
  • Provide total network solution costing for price packaging.
  • Coordinate and participate together with customer for solution Proof Of Concept (POC).
  • Manage project based on the general Project Management life cycle – define, design, organize & plan, implement, track & manage, test and commission.
  • Coordinate with supporting departments or functional units and external vendors in executing a project task.

 

Requirements:

  • A Bachelor's Degree in Business, Electrical/Electronic Engineering.
  • Minimum 10 years of project management, product development and/or Pre-sales experience.
  • RF satellite communication knowledge, satellite IP based system, IT network.
  • Possess excellent communication skills (both verbal and written).
  • Able to work independently and as part of a team.
  • Strong self-motivation and initiative to perform tasks.
  • Complex problem solving with analytical thinking.
  • Knowledge in Spacecraft design will be advantageous.

 

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

 

 

 

We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers.