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Senior Customer Success Analyst

Date: 28-Jul-2019

Location: Singapore, Singapore

Company: Singtel

As a Senior Customer Success Analyst you will be responsible for challenging the status quo, and bringing innovative and differentiated thinking to everything we do. You will lead cross domain projects working with business stakeholders and providing solutions using and assessing emerging technologies.

As a senior Analyst you will be providing business and technical solutions in order to deliver results that will make an impact. You must have experience in complex B2B integrations and able to work with testers and operations to ensure that solutions are of high quality and can be operated easily.

You have experience with building and deploying with AWS or cloud type environment and have been worked in a fully automated environment. You have worked in a continuously BAU environment and understand how to deliver a system that can be supported and maintained.

You can work in an agile environment, and have done test driven development. You are a stickler for quality and good design, but understand the importance of delivering business value early. You can design an incremental software development plan that can fit into a continuous delivery cycle.


Key Responsibilities


  • Delivering New Singtel Application
  • Solution and Design
  • Business engagement – Demand management, requirements analysis, acts as a product owner and prioritize backlog
  • Hands on Development on frameworks
  • Mentor and leading team
  • Subject matter expert in any one of these domains – E/M-Commerce, Customer / Partner relationship management
  • Define system-level application architecture that includes high-level design, architectural policies and principles, design and programming guidelines, implementation risks and mitigation measures, software development and integration strategies, software configuration controls, etc
  • Maintain control over the solution throughout the entire software development lifecycle by continuously making critical adjustments to the solution to ensure desired results are achieved
  • Understand Information Security standards, methodologies and practices.
  • Trouble-shoot technical problems faced by the project team.
  • Contribution to organizational development thru sharing best practices. Developing and conducting technical courses.


The Ideal Candidate


  • Degree in Information Technology, Computer Science, or its equivalent.
  • At least 5 years’ experience with substantial project work in software design & development
  • Experience in designing solutions using appropriate platforms and system technologies such as enterprise database design, web and application server and network technologies
  • Proficient in written and spoken English
  • Knowledge of business process domains with the ability to suggest and implement process changes for business benefits
  • Is able to articulate functional and non-functional requirements, impact analysis to appropriate stakeholders
  • Java/ J2EE/ SOA/ Microservices/ Containers
  • Adequate knowledge of relational database systems, Object Oriented Programming and web application development.
  • Knowledge/ Experience in Continuous Integration and Automated Testing

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