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Senior Delivery Manager (Data Projects)

Date: 29-Jun-2021

Location: Singapore, Singapore

Company: Singtel Group


Singtel, Asia’s leading communications technology group, provides an extensive range of telecommunications and digital services to millions of consumers and businesses across Asia, Australia, Africa and the USA. With over 140 years of innovation behind us, we continue to push boundaries in our networks and services, to enrich lives and transform businesses.


Our core values – Customer Focus, Challenger Spirit, Teamwork, Integrity, and Personal Excellence – shape the way we work. We are passionate about making a difference and have an open and inclusive culture where everyone is empowered to do their best. Our diverse business means you will enjoy unique opportunities and rewarding experiences to learn and grow your career in a dynamic industry.


Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020



Data and Platform Management team within Singtel Group IT is looking for an experienced Service Delivery Manager to deliver enterprise-wide data programs/projects, manage stakeholders, business and other IT delivery at different levels.


The successful candidate will be responsible for managing resources (internal or external) within the IT and business domains to deliver data programs & projects on time and within budget meeting the business objectives. The Service Delivery Manager will be managing multiple projects of various sizes and complexities. The incumbent will exhibit a broad range of qualities gain/maintain credibility and leading the projects. The successful candidate should possess the ability to demonstrate strong leadership skills.



Key Responsibilities



Stakeholder Management & Communications


The role requires extensive engagement with senior management and hence strong negotiation and influencing skills are needed. The candidate will be required to exhibit evidence of directly influencing and managing the program business ‘outcome’ rather than purely managing the program ‘process’. The incumbent will have demonstrated proven people management experience and skills to lead, motivate and develop teams of industry professionals to solve culturally diverse technical and business issues. This role requires high level of thought clarity and communications skills. The role will entail communication with senior project stakeholders (sponsor, owners, and Product Managers) within Singtel IT and the business (Executive and C-level).



Delivery Management


  • Managing and delivering programs and projects related to data solutions and owning the complete end-to-end project management accountability
  • Developing, managing and improving stakeholder relations – both internal and external
  • Use of project management artefacts to ensure effective outcomes such as:
    • Accuracy of forecasting
    • Delivery timelines and schedules are met
    • Adherence to quality standards
  • Leading in the identification of business impacts resulting from project implementation and proactively managing them
  • Ensuring compliance to Singtel Project Management policies and procedures

  • Supporting the Delivery team with appropriate resource, reporting and financial management inputs
  • Delivering financial submissions and updates to sponsors and senior stakeholders in accordance with Singtel capital management processes
  • Preparing monthly financial forecasts and reconciliations against budget to ensure forecasting variance maintained within 10%
  • Resolving program/project escalated issues and disputes while maintaining constructive working relationships and achieving schedule commitments
  • Preparing resource plans and managing ongoing resource forecasts
  • Leading and motivating a core team of cross functional members from across Singtel (including Commercial, Sales, Marketing, Customer Service, IT, Engineering, Testing teams) to deliver the best possible project outcome
  • Managing offshore teams & vendors
  • Ensuring a high standard and continuous development of market knowledge, business unit operations, consultative and presentation skills, education and experience relevant to the role



Financial Management


  • Meeting both key program/project delivery milestones along with financial and customer centric KPIs
  • Strong financial and commercial management skills are required to ensure financial budgets are managed effectively and program delivers to sponsor’s expectations



Contract & Vendor Management


  • A significant component of this role requires working with internal employees, contractors and third-party vendors to deliver quality outcomes for the business
  • Managing the entire procurement process leading to successful vendor selection through standard tender processes
  • Timely contract negotiations and managing contracts is a vital
  • Ensuring that all procurement governance guidelines are strictly adhered to



The ideal candidate should possess


  • Bachelor’s degree in Business Management, IT, Computer Science, Computer Engineering or equivalent with 8-10 years of experience in delivery of complex IT applications projects within a matrix environment
  • PMP certified
  • Telecommunications industry experience
  • Experience managing vendor engagements
  • Experience in procurement process – managing tenders and negotiating contracts
  • Experience in managing Capex of over S$4M
  • Experience in IT financial management and budgeting skills
  • At least 5 years of experience in the area of big data, data warehouse, BI & reporting and / or data management
  • In depth knowledge of full software delivery life cycle & challenges involved
  • Well versed with various project management methodologies and frameworks
  • Contract negotiation and management skills
  • Advanced experience with Microsoft Office Excel, PowerPoint, Word, Visio and MS Project & tools supporting agile project delivery
  • Strong communication and stakeholder management skills
  • Proven ability to work with people from different cultures and backgrounds
  • Strong stakeholder management skill
  • Experience delivering Telco projects
  • Exposure to solution architecture and design
  • Experience in delivering projects in agile delivery methodologies
  • Experience in vendor environment as well end-user environment



We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative.