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Senior Delivery Manager

Date: 22-Jun-2019

Location: Singapore, Singapore

Company: Singtel

Led by a world-class leadership crew, we are establishing a Digital Technology organisation based on


  • Technology and business models to more effectively engage Digital Customers at every touch-points in the Customer experience lifecycle
  • Continuous Delivery through “Build-Run” teams which follow the DevOps “you build it, you run it” philosophy


Build-Run teams are created per problem domain and continuously deliver value in the form of larger products, incremental enhancements, or fix and maintenance work.

A Build-Run team is a core team of people that focus on their problem domain (eCommerce, eService, and so on).  These teams comprise a mix of roles from Product Owners through to Development and Test roles and so on.

The Delivery Manager is the single point of contact and owner for the Build-Run team for the customers (who are Singtel Business Owners).

The Delivery Manager requires an in-depth understanding of a continuous delivery model and will be responsible for managing around 8 to 10 value streams at any time.

In this role, the incumbent will work closely with Dir/Head/VP (Business/IT) to achieve the required outcomes.


Business Value & Relationship Management (approximately 5% of time focused)  
•    Leads their team to provide successful digital solution deployments and ensures proper business value while maintaining high customer/partner satisfaction   
•    Provides review, oversight and approval for Digital works which includes projects, incremental enhancements and fix and maintenance jobs.  
•    Leads their team to influence and manage customer expectations, based on pre-define requirements and information collected
•    Be the single point of contact for business and other IT domains


Delivery & Resource Management (approximately 55% of time focused)
•    Ensuring that works are delivered on time, meet business & technical requirements and are within the agreed budget
•    Ensures customers’ expectations are managed and met   
•    Ensures team is adopting delivery management standards and monitor the progress of the delivery on a regular basis
•    Anticipate, manage and resolve issues and act as the point of contact for the domain build-run team   


People Management & Leadership (approximately 30% of time focused)
•    Establishing and maintaining effective working relationships, breaking down barriers for the team and both planning at a higher level and getting into the detail to make things happen when needed  
•    Communicate Singtel’s vision and drive Singtel’s strategies & priorities based on Singtel’s core values 
•    Coach and develop direct reports 
•    Conduct 1-on-1 meetings and hold mid-year and full year performance reviews with direct reports if any


Vendor Management (approximately 10% of time focused)
•    Support, coach and enable partners to drive delivery excellence through customer satisfaction activities and behaviors


The Ideal Candidate:

  • IT Degree or equivalent with 8 years of relevant experience
  • Technical skills -
    • Project Management
    • Basic Accounting
    • Software Development
    • Man Management
    • Vendor Management
  • Agile Project Management

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