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Senior Delivery Manager

Date: 26-Jul-2022

Location: Singapore, Singapore

Company: Singtel Group

At Singtel, we're working on projects that push the boundaries of digital, realising our vision and purpose to Empower Every Generation. We have a dynamic and diverse team, with a passion for innovation, and talent to deliver cutting-edge digital solutions and immersive customer experience.


In Group IT, we create great technology that can change the future, and we're looking for people to be part of our digital and 5G journey. If you like to work in a dynamic, leading communications technology group to deliver innovations and excellence across the region, come join our digital, software engineering, data and cyber security teams!



Build-Run teams are created per problem domain and continuously deliver value in the form of larger products, incremental enhancements, or fix and maintenance work. A Build-Run team is a core team of people that focus on their problem domain (eCommerce, eService, and so on).  These teams comprise a mix of roles from Product Owners through to Development and Test roles and so on. The Delivery Manager is the single point of contact and owner for the Build-Run team for the customers (who are Singtel Business Owners).


The Delivery Manager requires an in-depth understanding of a continuous delivery model and will be responsible for managing around 8 to 10 value streams at any time. In this role the incumbent will work closely with Dir/Head/VP (Business/IT) to achieve required outcomes. The role is expected to manage Capex budget of around SGD $5M


Key Responsibilities

Business Value & Relationship Management (approximately 5% of time focused) 

  • Leads their team to provide successful digital solution deployments and ensures proper business value while maintaining high customer/partner satisfaction  
  • Provides review, oversight and approval for Digital works which includes projects, incremental enhancements and fix and maintenance jobs. 
  • Leads their team to influence and manage customer expectations, based on pre-define requirements and information collected
  • Be the single point of contact for business and other IT domains


Delivery & Resource Management (approximately 55% of time focused)  

  • Ensuring that works are delivered on time, meet business & technical requirements and are within the agreed budget
  • Ensures customers’ expectations are managed and met  
  • Ensures team is adopting delivery management standards and monitor the progress of the delivery on a regular basis
  • Anticipate, manage and resolve issues and act as the point of contact for the domain build-run team  


People Management & Leadership (approximately 30% of time focused)  

  • Establishing and maintaining effective working relationships, breaking down barriers for the team and both planning at a higher level and getting into the detail to make things happen when needed 
  • Communicate Singtel’s vision and drive Singtel’s strategies & priorities based on Singtel’s core values
  • Coach and develop direct reports
  • Conduct 1-on-1 meetings and hold mid-year and full year performance reviews with direct reports if any


Vendor Management (approximately 10% of time focused)

  • Support, coach and enable partners to drive delivery excellence through customer satisfaction activities and behaviours
  • Managing stakeholders from all levels
  • Setting up of value streams working closely with business stakeholders/IT Practise head/Property
  • Ability to operate with different delivery models (Agile, waterfall, Spiral)
  • Reacting to ad-hoc or unplanned business demands in this tight labour market for digital talents
  • Maintaining build-run team productivity when there are turnovers or new members join the team


The ideal candidate should have:

  • IT Degree or equivalent
  • Experienced in Agile framework
  • Min. 8 years relevant experience in:
    • Project Management
    • Basic Accounting
    • Software Development
    • Team Management
    • Vendor Management



We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.



Apply now, and ignite our digital future together.