Senior Director, AI Product

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.

We’re on a mission to enhance customer contact experience with AI. As Senior Director of AI Product, you’ll take ownership of a diverse portfolio of AI products and agents enabling better Customer Contact Experiences.

What You’ll Do

• Shape and execute a multi-year AI product portfolio aligned with Optus’ vision.
• Lead and inspire cross-functional agile squads, fostering innovation and collaboration.
• Drive end-to-end product development—from ideation and POC to scaled enterprise adoption.
• Champion continuous improvement in both established and next-generation AI technologies while maintaining a balanced roadmap within the portfolio.
• Own financial performance, roadmap prioritization, and commercial outcomes.
• Implement fit for purpose controls for AI that adhere to relevant standards and internal policies.
• Champion high output delivery practices for AI aligned with Optus standards and frameworks within the portfolio.
• Enhance operational intelligence to provide insights for improving AI powered customer experiences
• Influence senior stakeholders and champion AI integration across Optus’ technology ecosystem.
• Provide thought leadership to position Optus as a safe digital-first leader in AI-powered experiences.
• Manage and grow a team of Product Managers

What Makes You Perfect

• 10+ years in digital, product, or AI, including 4+ years in senior leadership roles.
• Proven success in scaling products and digital operations
• Expertise in AI applications, market trends, and customer-centric design.
• Strong strategic, analytical, and financial acumen with a track record of data-driven decisions.
• Exceptional leadership and communication skills to influence and transform a matrixed organization.
• Ability to inspire teams and create a culture of innovation and continuous improvement.

What's in it for you?

• Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
• Flexible working arrangements with opportunities to work three days in the office, two days remote or home.
• Vibrant and collaborative office campus that includes cafes, convenience store, chill out zones, GP, post office, gym and on-site childcare centre.
• Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you.
• We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
• Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
• Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
• Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170. We're here to help. When you contact us, please advise your preferred method of contact and we will be in touch within 48 hours.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity.

The Optus Talent Acquisition team are taking a break over the holidays from Sat 22nd December and we will return from Monday 5th January. We will begin to review applications on our return.