Senior Director, Group Internal Audit - RA

An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say…“Hello BIG Possibilities”.

Singtel is where Technology meets Purpose.

We're building an AI-first telco for the future—connecting people, businesses and communities through trusted networks, intelligent digital services and next-generation technology.

From transforming everyday experiences in mobile, broadband, entertainment and lifestyle services to enabling enterprises with AI, 5G+, cloud, cybersecurity, data centres and digital platforms, we create the technology that powers how millions live, work and connect.

At Singtel, your work creates real impact. You'll solve meaningful challenges, shape critical digital infrastructure and help build secure, resilient and AI-enabled solutions that serve businesses, digital ecosystems and communities across the globe.

This is where BIG Possibilities become reality. Whether you're engineering intelligent networks, advancing sovereign AI cloud platforms, strengthening cybersecurity, designing seamless customer experiences or driving sustainable innovation, you'll be part of teams shaping the future of technology.

Backed by decades of expertise and driven by a culture of continuous learning and innovation, Singtel offers the scale, opportunities and support to help you grow your career while making a difference where it matters most.

Be a Part of Something BIG!  

Group Internal Audit is part of the corporate governance structure of Singtel Group, reporting functionally to the Singtel Audit Committee and administratively to the Group CEO through Group Chief Internal Auditor. The primary role of Group Internal Audit is to perform risk-based assurance reviews and internal control advisory work based on the Annual Internal Audit Plan approved by the Singtel Audit Committee and adhoc requests from the Audit Committee, or Senior Management in Singtel.  Based on these reviews, it is Internal Audit’s responsibility to report significant control weaknesses and areas of improvements to internal control systems and ensure that management have taken appropriate actions to address them. The main responsibility of Internal Audit is to ensure the Annual Internal Audit Plan is completed effectively and efficiently and fraud investigations are carried out timely, thoroughly and effectively. The work done by Internal Audit and the results thereof provide one of the primary bases of the Board’s annual opinion issued to shareholders on the adequacy of internal controls addressing financial, operational and compliance risks required by the SGX Listing Rule.

Senior Director, Group Internal Audit (RA) is a senior leader within Group Internal Audit, accountable to ensure that the corporate governance responsibilities of Group Internal Audit in relation to Singtel are managed appropriately through the day-to-day operations of the RA audit team. 

The role is accountable for the planning, delivery, quality, stakeholder engagement and resource deployment for Revenue Internal Audit coverage across Singtel, and the Associates. For Optus, the role provides Group oversight, challenge, influence and coordination, including input into revenue assurance risk coverage, audit strategy, quality and alignment with Group Internal Audit priorities, without direct operational responsibility for audit execution. The role works collaboratively with the Internal Audit functions of the Regional Mobile Associates, retaining the established model of coordination, knowledge sharing and targeted support.

Reporting to the Group Chief Internal Auditor (GCIA), the role is an active member of the Group Internal Audit senior leadership team and a trusted audit partner to Group Management, senior Business management, IT, Operating Company leadership, and key risk, governance and assurance stakeholders. The role provides independent challenge while maintaining constructive relationships, independence and objectivity. When specifically delegated, the role may represent or act on behalf of the GCIA; delegation will vary according to the matter, expertise required and circumstances and may also be assigned to other senior leaders reporting to the GCIA.

The role has direct responsibility for the RA Audit Team, totalling a team of approximately 6 people based in Singapore, while working closely in an integrated fashion with other Internal Audit functional teams such as Finance & Operations, Information Technology and Data Analytics audit team. 

Coaches and guides the team in the completion of the revenue assurance reviews and ensures the key revenue assurance risks are addressed across the material revenue streams of the Singtel Group in Singtel.

Through the reviews, the Revenue Assurance Audit team aims to provide assurance over the completeness, validity, timeliness of the Singtel Group revenue streams.

The Senior Director of RA will also support the GCIA on preparation and developments of relevant materials for the Group Audit Committee.

Make An Impact By

Revenue Assurance Risks

• Preparation of an annual audit plan/schedule and other audit projects in agreement with relevant stakeholders and aligned with key risks and strategies of the Singtel Group
• Managing resources at required level of expertise to execute against audit schedule
• Timely execution of audits required as per schedule
• Allowing flexibility for additional/unplanned audits to be completed
• Producing thorough reports and records of audit process and outputs
• Providing appropriate recommendations on audit outputs, consulting with appropriate managers at all levels
• Review business processes to ascertain the adequacy, efficiency and effectiveness of risk management and internal control processes
• Identify business processes and internal control weaknesses and recommend practical and value-added solutions to management to improve operations, reduce costs and mitigate risks
• Review and submit the audit planning memorandum (APM) to GCIA for approval
• Ensure audit work is effectively and efficiently executed and issues noted are adequately followed up by management
• Review audit reports (draft and final reports) before submission to GCIA and Senior Management and ensure finalised reports are communicate to relevant business stakeholders in a timely and appropriate manner
• Supervises and review of workpapers by the RA audit team.
• Provide education, advice and guidance to the business on internal control, and fraud matters
• Provide all team members with clear objectives and KPIs, ensuring performance reviews and feedback is provided appropriately
• Consult with team on annual plan and changes affecting their work, ensure team members have the knowledge and skill sets required to complete their duties
• Coach and develop team members to improve their skills
• Create a positive team environment, where team members can learn from one another and information is shared. 
• Manage team resources appropriately and recruit and train new employees within the team
• Promote a high degree of professionalism among the team members by implementing internal audit best practices including conforming with the IIA Professional Practice Framework and Code of Ethics
• Ensure all personal compliance requirements are completed within appropriate timeframes
• Build positive and collaborative working relationships with fellow Directors
• Attend appropriate senior management forums and update
• Adhere to company policy and guidelines at all times and ensure team members do the same
• Role model appropriate behaviours within the organisation (Company Values, Code of Conduct, business ethics etc.)
• Engages the Internal Audit counterparts in Regional Mobile Associates to share best practices relating to internal controls, fraud risk management and internal audit
• Other ad hoc duties as may be requested from time to time by GCIA

Skills To Succeed

• Tertiary qualifications (Commerce/Finance/Accounting)
• CA/CPA qualified
• Min 10 – 12 years audit experience, with at least 3 years as senior manager position
• Extensive audit experience on risk assessment, process and control review, implementation and advice. Including knowledge of COSO, IIA Standards, CSA, etc.
• Auditing skills
• Strong project, planning and time management skills
• Strong analytical, methodical skills and attention to detail
• People management and development ability
• Strong communication skills – both verbal and written including ability to question, actively listen and interpret information
• Confident, strong interpersonal skills, ability to establish trust and communicate at all levels
• Influencing and negotiation skills, persuasiveness
• Self-managed and demonstrates initiatives, ability to be self-directed and disciplined
• Ability to manage change effectively
• General IT and office computing proficiency
• Polished word publishing experience (reporting succinct and clearly laid out information at a senior level)
• Ability to manage multiple priorities and tight deadlines

Are you ready to say hello to BIG Possibilities?

Join Singtel to shape what's next and accelerate your career through meaningful work, continuous learning, and real impact.